Telemarketing Agent

4 days ago


Cape Town, Western Cape, South Africa HomeChoice Holdings Limited Full time
  • Meeting sales objectives and revenue targets
  • Ensure that the agreed sales and revenue targets are achieved in line with business requirements
  • Meet operational and quality efficiencies
  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
  • Provide an exceptional customer experience
  • Accurate capturing of customer information
  • Present, promote, and sell products/services in accordance with agreed processes and procedures
  • Ensure a professional, polite, and efficient service is offered by acting as an ambassador
  • Adaptable with the ability to respond positively to working within a pressurized environment
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
  • Present products to potential customers who meet qualifying criteria

Requirements

  • Matric / Grade 12 (Required)
  • Minimum of 2-3 years' sales/telemarketing (outbound) experience within a Contact Centre (Required)
  • Must be computer literate (Email, Internet, Word, and Excel)
  • Excellent communication skills (verbal and written)
  • Sound understanding of a dialler system and functions
  • Target-driven with the ability to sustain high performance consistently
  • A clear understanding of a contact centre environment
  • A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results

Hours and Place of Work

  • Early shift Monday to Thursday - 08:00 - 17:00
    Friday - 08:00 - 15:00
    2 Saturdays per month - 09:00 - 13:30
    Based in Wynberg
  • Late shift Monday to Thursday - 09:30 - 19:00
    Friday - 08:00 - 15:00
    No Saturdays
    Transport provided for late shifts in surrounding areas
    Based in Wynberg

Behaviours We Love

  • Wow my customer
  • Treat the business as my own

Walk in my customers' shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time

#J-18808-Ljbffr

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