Telemarketing Agent
4 days ago
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Present products to potential customers who meet qualifying criteria
Requirements
- Matric / Grade 12 (Required)
- Minimum of 2-3 years' sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results
Hours and Place of Work
- Early shift Monday to Thursday - 08:00 - 17:00
Friday - 08:00 - 15:00
2 Saturdays per month - 09:00 - 13:30
Based in Wynberg - Late shift Monday to Thursday - 09:30 - 19:00
Friday - 08:00 - 15:00
No Saturdays
Transport provided for late shifts in surrounding areas
Based in Wynberg
Behaviours We Love
- Wow my customer
- Treat the business as my own
Walk in my customers' shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
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