Technical Broker Support Manager
1 week ago
Job Requisition - 135614
Closing Date - 31 January 2025
Location - Johannesburg
Cluster - Nedbank Wealth - Division - Nedbank Insurance
Please Note: Preference will be given to applicants from Underrepresented Groups
Insurance
Commercial Support
Manage Others
FAIS AffectedFAIS Affected - Yes
Job Purpose- The end-to-end management and administration of allocated supplier relationships
- The provision of technical assistance/support to RAs in respect of all things insurance
- Product and solution design, development, and oversight
- Policy management systems and process management/oversight
Management and administration of suppliers
- Management of suppliers in accordance with the NI Governance framework
- Maximise synergies between NI and approved suppliers
- Arbitration and problem resolution
- Monthly performance and operational reviews (including SLA monitoring)
- Management and oversight of supplier service levels
- Manage supplier governance and oversight audits – primarily relating to insourced activities (Binders, outsourced agreements etc)
Management and administration of the Supplier | Product panel
- Appointment of new suppliers and the addition of new products when required and in accordance with the NI onboarding process
- Monitor and evaluate "panel" suppliers and products ensuring that same remains relevant
- Bespoke products and services:
- Product design, development, and implementation
- Product upgrade, design, and implementation – relates to existing bespoke products and services
Technical support and assistance
Assist/support RAs in terms of:
- Cover structuring and supplier selection
- Complex placements
- Cover/terms/rates negotiations with suppliers
Contract management
- Assistance in structuring new business/renewal presentations
- Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements)
Systems
- Assistance with systems upgrade design and specification drafts
Process design, development, and implementation
- Review and upgrades to existing processes
- Review of policy wording updating/amendments
- Design, development, training, and implementation of new processes
Training
- Assist with the sourcing of product (technical) training
- Design and development of product training material in terms of bespoke products
- Presentation of training
Claims
- Assistance with claims
- Review of cover vs loss/damage event
- Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy
Management information
- Review and interpret insurance management information
- Design and implement reports when required
Ad-Hoc Projects
- To drive and/or assist in Insurance projects when required
- Advanced Diplomas/National 1st Degrees
- FAIS representative (RE 5)
- FAIS key individual (RE 1)
- AIISA/FIISA and/or
- B Degree
- FAIS where applicable
Minimum 10 years' experience with at least 8 years in commercial/corporate segments in the insurance industry
Experience in intermediary industry min 5 years
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Change management
- Client service management
- Client service principles
- Communication Strategies
- Diversity management
- Employee training/development
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Staff resource planning
- Strategic planning
- Business writing skills
- Aligning Performance for Success
- Building Partnerships
- Communication
- Guiding Team Success
- Driving for Results
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