Operations Manager
5 days ago
Operations Manager – Robertville. JHB.
We have two vacant positions for Operations Managers at our Robertville Branch (Johannesburg).
The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client's needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.
Minimum Requirements
- Grade 12 (Matric) Certificate or equivalent.
- PSIRA Grade A/B registered and accredited, up to date.
- No Criminal Record or any pending cases.
- Valid driver's license with own reliable transport.
- Minimum 2 - 5 years' Site Supervisory or Management experience.
- Staff Management experience essential.
- Computer literacy.
- Must be physically fit and in good health.
- Must reside in the greater Johannesburg area or be willing to relocate at own cost.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
- Daily feedback and liaison with Fidelity Security Services Management and Clients.
- Compiling, distributing, and communicating daily, weekly, and monthly reports.
- Compiling, distributing, and communicating all Incident, Accident, and Investigation reports.
- Obtaining statements for all investigations.
- Ensuring the posting of Security Officers is done timeously for full site coverage on both day and night shifts, as per Client SLA agreement.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Disciplining staff and attending CCMA and Labour Court if and when required.
- Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
- Ensuring continuous assessment of the Client's premises and minimizing risky access while creating barriers to potential criminals.
- Auditing and verifying the access registers on a daily basis and generating exception reports.
Core Competencies:
- Good communication skills, both verbal and written.
- Strong planning, organizational, and administrative skills.
- Good interpersonal and client liaison skills.
- Experience in investigation techniques and report writing.
- Willing and able to work extended/flexi hours if and when required.
- Ability to work under pressure and without supervision.
- Analytical, Critical Thinking & Planning skills.
We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.
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