Operations and Client Services Specialist

5 days ago


Cape Town, Western Cape, South Africa CSG Full time
Job Description

The Operations Analyst role focuses on model portfolio implementation, client service support, and building strong working relationships with clients and service providers. Our business covers local and offshore investing, presenting a great opportunity to develop expertise across a wide array of areas.

The key features of the role include:

  1. Model Portfolio Administration: Administration and maintenance of local and offshore model portfolios.
  2. Assist clients on model portfolio related queries and provide support.
  3. Implement model portfolio changes instructed by the Investment Team.
  4. Implement model portfolio management requests instructed by the Client Service Team.
  5. Institutional client support.
  6. Bespoke client support.

Relationship Building:

  1. Build strong working relationships with model portfolio teams at service providers.
  2. Build good working relationships with operations team at various model client practices.
  3. Maintain good relationships with clients.

Reporting:

  1. Weekly AUM Reporting.
  2. Quarterly Client Reporting.
  3. Bespoke client reporting on a weekly, monthly, and quarterly basis.
  4. Monthly model factsheet checking.
  5. Regular client fee calculations and support to Finance.


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