Solutions Lead

3 days ago

Cape Town, Western Cape, South Africa africanmanagers Full time

African Management Institute | Full time

Solutions Lead - SME Innovation

Cape Town, South Africa | Posted on 02/17/2025

AMI is pioneering practical business and management learning for Africa. We equip entrepreneurs with key tools to build their businesses, we help companies build motivated and productive workforces, and we run work-readiness and entry-level programmes for young people starting their careers.

AMI is expanding rapidly. With support from international social impact investors, we have established offices in Nairobi, Johannesburg, Kigali, Kampala, Lagos, Addis and Dakar, and worked for an impressive portfolio of clients in East, West and Southern Africa. We have trained over 94,000 individuals in over 39 African countries to date.

Job Description

The Solutions / Innovation Lead will play a pivotal role in leading, designing, scoping, and evaluating innovative, tech-enabled learning solutions and products for AMI's client projects. Reporting to the Head of Innovation / Solutions, this role will act as a sector, product, and methodology expert, supporting client scoping processes and leading the technical and solution design stage of large-scale client projects through research, needs analysis, design, and development phases in an agile squad model. This individual will have strong experience in/ understanding of the African SME ecosystem and/or African skills development.

The Solutions Lead will represent AMI to clients as a senior technical expert during scoping, design, and evaluation stages, ensuring solutions align with AMI's methodology and deliver measurable impact. They will also ensure projects are executed using best practices in agile project management, data analysis, and documentation, supporting Senior Programme Managers during the delivery phase and leading the evaluation and product transformation stages.

Key Responsibilities

Scoping and Designing Innovative Solutions

  • Act as a sector, product, and methodology expert to support the Partnerships team in scoping client projects.
  • Collaborate with clients to conduct research, needs analysis, and solution design, ensuring alignment with their goals and AMI's learning methodology.
  • Represent AMI in client meetings as the technical solutions / project lead during the scoping, design, and development phases.
  • Develop core project documentation, including diagnostics, user personas, and initial project roadmaps that support high quality, standardised innovations / solutions for key SME segments.

Client Leadership and Representation

  • Serve as the senior technical representative to clients during key stages of project design and development.
  • Maintain a strong client presence throughout delivery, ensuring alignment between client expectations and project execution.
  • Participate in high-level client meetings, presenting progress and adapting strategies as needed.

Leading the technical design stage of large-complex innovation projects

  • Lead the overall scope and technical design of learning and capacity-building solutions by leveraging AMI's existing methodologies, products, and diagnostic approaches.
  • Define the overall scope of learning and capacity-building solutions by analyzing client needs and leveraging AMI's existing methodologies, products, and diagnostic tools.
  • Craft overarching technical designs for learning and capacity-building programs, ensuring alignment with AMI's strategic goals, learning frameworks, and client objectives.
  • Adapt and integrate AMI's products and approaches into customized solutions for different client contexts, sectors, and program objectives.
  • Lead a cross-functional squad of product and learning experts in translating the overarching solution design into detailed, actionable program components, tools, and resources.
  • Oversee the development and delivery of scalable solutions, ensuring they meet client expectations, align with AMI's learning impact goals, and adhere to timelines and budgets.
  • Collaborate with the Solutions Ops / Project Manager to ensure agile project principles are deployed in the design and development phases.
  • Track progress and resolve blockers during sprints, maintaining clear communication with cross-functional teams.
  • Ensure that all project components align with AMI's quality standards and methodologies.

Managing and Evaluating Success

  • Lead project / product evaluations and transformation using data to measure success against defined metrics and outcomes.
  • Collaborate with the Impact Intelligence team to gather and analyze impact data, making recommendations for improvements or further development.
  • Support the Senior Programme Manager in tracking project progress, ensuring adherence to timelines, and addressing challenges during the delivery phase.
  • Take a leading role during the evaluation and close-out phases, delivering high-quality reports and insights to clients and internal stakeholders.
  • Prepare, where appropriate, product briefs, initial market research and business case / product model for innovations to be considered by the Product team.
Requirements
  • 10+ years of work experience in a relevant sector.
  • Proven track record in designing social impact programs/solutions, human-centered design, or product management in an impact-driven environment.
  • Experience in a consulting or client service role is highly desirable.
  • Familiarity with data analysis and monitoring & evaluation frameworks.
  • Expertise in designing and delivering tech-enabled learning solutions.
  • Strong knowledge of SME/MSME ecosystems, donor-funded program, and skills development.
  • Exceptional client relationship and stakeholder management skills.
  • Proficiency in agile methodologies, and project documentation.
  • Data-driven decision-making mindset, with the ability to analyze and apply insights to improve solutions.
  • Excellent communication skills, both verbal and written, with the ability to represent AMI in high-level client engagements.
  • Collaborative and adaptable work style, with a commitment to excellence and impact.

A high-impact, diverse and ambitious team with common values:

  • Be the best: We work really hard, are proud of what we do, and love delighting our clients with quality.
  • Own it: We step up to the task, never pass the buck and hold ourselves accountable for delivering results.
  • Push the limits: We ask why, embrace failure and try new things. We never settle.
  • Do what's right: We act with integrity, confront dishonesty, treat people fairly and strive to contribute to the greater good.
  • Always care: We don't have ego – it's always 'team before me'. We are kind, we celebrate each other's success, and we care enough to give honest feedback.

A dynamic office & team life:

  • Monthly team social events and bi-annual team buildings.
  • Regular learning and coaching opportunities.
  • A hybrid working model.

Hiring process

  • A screening interview with our Talent Team.
  • An interview with your Direct manager.
  • A case study assessment.
  • A final interview with the Head of your Department.
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