Casual Frontshop Assistant

4 days ago

Cape Town, Western Cape, South Africa Dis-Chem Pharmacies Full time

Dis- Chem Pharmacies requires a Casual Frontshop Assistant for their Central Park, Century City store, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Essential:

  • Grade 12 – Matric or Senior Certificate
  • 0 – 6 Months Retail work experience

Advantageous:

  • 1 Year work experience within Retail

Job Description:

  • Ensure that full ranges of products are on the shelves at all times and neatly presented.
  • Maintain the stock on the shelves to ensure it has not reached its sell by date.
  • Restock merchandise when needed to ensure maximum sales.
  • All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
  • Ensure delivered stock and/or stock pulled from the storeroom are stored and packed in the correct space.
  • Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
  • Ensure the storeroom is organised, neat and tidy.
  • Keep up to date with new product knowledge to effectively assist customers.
  • Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
  • Assist with back shopping when required.
  • All merchandise must be handled carefully to prevent any losses.
  • Transact all purchases – receive, verify and process all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
  • Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
  • Process all loyalty cards including those of accelerated partners.
  • Ensure cash is placed in the drop safe according to standard operating procedures.
  • Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
  • Ensure accurate cash flow at all times.
  • Facilitate rotation of stock on a regular basis and adhere to Dis-Chem stock control procedures.
  • Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
  • Assist with the counting of stock files and general stocktaking.
  • Identify and report damaged and expired stock immediately to management.
  • Assist with the loading and off-loading of stock when needed.
  • Ensure boxes are flattened after unpacking stock and taken to the designated area.
  • Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
  • Report customer compliments and complaints to management.
  • Adhere to the customer turnover per hour rate as per company benchmark.
  • Assist with the training of new and current team members.
  • Ensure that outgoing stock/items/scripts are scanned and paid for.
  • Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
  • Report bad and suspicious behaviour for both staff and customers to management.
  • Housekeeping must be in accordance to Dis-Chem standards.
  • Adhere to Dis-Chem Policies and Standard Operating Procedures.
  • Adhere to Health and Safety rules and regulations.
  • Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies:

Essential:

  • Knowledge of retail operations and administration.
  • Find solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
  • Comprehending fundamental arithmetic like addition, subtraction, multiplication and division.
  • Conveys ideas and facts verbally using language.
  • Addresses customer questions in a timely manner.
  • Recognises the need for procedures and follows relevant procedures.
  • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

Advantageous:

  • Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.

Special conditions of employment:

  • Be able to work retail hours.
  • South African citizen.
  • MIE, no criminal record and clear credit rating.

Remuneration and benefits:

  • Market-related salary.

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

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