Manager Clothing at PnP

4 weeks ago

Cape Town, Western Cape, South Africa Pick 'n Pay Full time

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Introduction

Role Summary
To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Duties & Responsibilities

  1. Merchandise Management
    • Ensures that hygiene, housekeeping and safe work standards are maintained.
    • Monitors adherence to merchandise/display standards.
    • Conducts regular quality checks on merchandise.
    • Checks that pricing of products are correct.
    • Optimizes stock levels.
    • Ensures the safe handling of and disposal of hazardous chemicals.
    • Identifies possible hazards in the workplace.
    • Manages inventory.
    • Monitors quality checks on merchandise.
    • Checks and advises on merchandising safety and hygiene standards.
    • Monitors competitor developments and customer profiles.
    • Develops and builds supplier relationships.
    • Analyses category performance.
  2. Finance
    • Monitors departmental gross margins and turnover and identifies deviations.
    • Conducts bi-annual stock take.
  3. People Management & Development
    • Evaluates the performance of subordinates against agreed objectives and standards.
    • Monitors, assists and advises on staff performance.
    • Supervises staff.
    • Provides input into scheduling requirements for the department.
  4. Operations & Maintenance
    • Ensures that all equipment is maintained in effective working order.
    • Ensures that equipment is operated in accordance to laid down standards.
    • Ensures that checks are carried out on faulty equipment before calling out relevant contractor.
    • Ensures that back-ups are well maintained.
  5. Shrinkage & Security
    • Controls soilage.
    • Controls mark-downs and shrinkage.
    • Ensures adherence to security procedures.
    • Implements shrinkage control measures.
    • Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness.
    • Opens and locks store.
    • Attends to alarm call-outs.
    • Ensures that cash office procedures and security checks are adhered to.
  6. Administration
    • Completes all relevant administration documentation.
    • Monitors and checks accuracy of LAN listing with reference to incorrect barcodes and discontinued lines.
    • Monitors and checks that price changes are actioned daily.
    • Analyses stock reports.
    • Confirms daily rosters and follows up on deliveries.
    • Utilises daily stock reports.
  7. Customer Service Management
    • Provides customers with information on store layout, product availability and customer services.
    • Listens, confirms and responds to customer requests for products and services.
    • Deals with customers who wish to return/exchange/repair goods previously purchased.
    • Performs front-line duty.
    • Handles customer complaints.
  8. Sales Promotions
    • Plans and implements sales promotions.
    • Plans and implements the execution of in-store promotions.
    • Monitors the implementation of promotional activities in store.
    • Evaluates the success of promotional activities in-store.

Desired Experience & Qualification

  • Grade 12.
  • Minimum 2 - 3 years' experience in a supervisory role.
  • Clothing / General Merchandise Experience Required.

Competencies

  • Communication.
  • Controls quality & standards.
  • Customer orientation / Passion for customer.
  • Delegation.
  • Team orientation.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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