Readvertisement Senior Warranty Technician Global Grade 10
4 days ago
Key Outputs
- A Technical Expert evaluating and processing all types of warranty claims against supplier warranty policies and guidelines to deliver end user and dealer acceptance.
- Control cost effectively on all types of warranty claims.
- Control suspense and debtors' accounts effectively.
- Approve and process warranty claims and payments.
- Provide expert technical support for Warranty resolution.
- Provide feedback on warranty issues to business.
- Achieve warranty balance scorecard targets and KPI's.
Qualification, Experience and Competencies
- Qualified Artisan (Mechanic in relevant trade e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.
- Applicable product knowledge and basic financial management skills.
- Sound business communication skills – managerial and technical report writing skill essential.
- Sound interpersonal relationship skills.
- Computer Literate (MS Office & SIS ET).
- Problem-solving and failure analysis skills.
- Warranty claim experience is an added advantage.
- Leadership Competencies.
- Understanding of supplier warranty systems.
- Sound understanding of Warranty policies & procedures.
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