German-Speaking Customer Service Agent
3 weeks ago
German-speaking Call Centre Employee Sales
Do you have a passion for solving problems and making customers happy? Are you fluent in German? We want YOU to join our dynamic team
What You'll Be Doing:
- Resolving consumer complaints with precision and empathy
- Providing exceptional inbound and outbound telephonic support, including chat and back-office services
- Responding promptly and professionally to all customer inquiries, both written and verbal
- Offering customer support for travel-related queries (bonus points if you have knowledge of the airline industry)
- Managing complaints and resolving them with integrity, accuracy, and great attention to detail
- Keeping up communication with the client and suppliers to ensure the best outcomes for customers
What We Need From You:
- Fluent in German (written and spoken)
- 1+ years' experience in the travel, tourism, or customer service industry
- Proficient in Microsoft Office and Google platforms
- Strong administrative skills with great attention to detail
- Excellent verbal and written communication skills (English and German)
- Problem-solver with the ability to de-escalate complaints professionally
- Ability to work under pressure and meet KPIs
- Culturally aware and able to maintain composure in difficult situations
Salary: Attractive Package Above market-related salary + additional benefits
Transport Provided: Late shifts are covered with transport home after 6 pm
Shifts:
- Early Shift: 10:00 AM – 8:00 PM
Office Location: Long Street, Cape Town
What You'll Get:
- Gain invaluable experience in a fast-paced, growing industry
- Work in a supportive and diverse environment with opportunities for growth.
- Get to showcase your skills and make an impact on customer satisfaction.
How to Apply:
Interested? Send your CV today to:
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