Customer Service Agents

5 days ago


Johannesburg, Gauteng, South Africa Boardroom Appointments Full time
Customer Service Agents (Contract Position) - JHB

Job Openings: Customer Service Agents (Contract Position) - JHB

About the Job

6 Month Contract

  • Grade 12
  • Able to apply sales and marketing techniques relevant to work area
  • Able to deal effectively with customers within given parameters
  • Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
  • Able to identify hazards and handle with direct instructions/guidance in place

Responsibilities:

  • Identify statistics required to assist in managing the branch
  • Develop methods of being able to extract statistics information
  • Constantly maintain available statistics
  • Analyse all monthly reports
  • Encourage professionalism at all levels
  • Liaise with customers to execute services of collection, delivery, query or quote
  • Receive collection requests telephonically
  • Receive, action and resolve queries within 45 minutes and close off the collection
  • Advise the Sales department of none/reduced usage by regular customers
  • Liaise with operations to ensure customers' requests are carried out
  • Ensure details on a collection request are accurate
  • Generate sales leads on calls received
  • Ensure constant awareness of any operational difficulties and advise customers accordingly
  • Participate in weekly meetings as scheduled by the department
  • Liaise with Managers regarding accounts on credit hold
  • Manage and resolve all subcontractor and agent queries
  • Ensure all daily report inputs have been actioned
  • Ensure all billing paperwork is reconciled and handed to operations
  • Hand all unaccepted quotes to Sales to be followed through
  • Ensure accurate record keeping
  • Maintain professional conduct
  • Assist in relevant operations/operational functions as required
  • Receive quote requests via email and telephonically; action and close off within 45 minutes
  • Receive all claim-related queries, compile claim pack with information received from operations, and hand over the claim pack to the Administration Manager
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