German-Speaking Customer Service Agent
2 weeks ago
German-speaking Call Centre Employee Sales?
We're Hiring: German-Speaking Customer Service Superstar
Do you have a passion for solving problems and making customers happy?
Are you fluent in German?
We want YOU to join our dynamic team
- Resolving consumer complaints with precision and empathy.
- Providing exceptional inbound and outbound telephonic support, including chat and back-office services.
- Responding promptly and professionally to all customer inquiries, both written and verbal.
- Offering customer support for travel-related queries (bonus points if you have knowledge of the airline industry).
- Managing complaints and resolving them with integrity, accuracy, and great attention to detail.
- Keeping up communication with the client and suppliers to ensure the best outcomes for customers.
- Fluent in German (written and spoken).
- 1+ years' experience in the travel, tourism, or customer service industry.
- Proficient in Microsoft Office and Google platforms.
- Strong administrative skills with great attention to detail.
- Excellent verbal and written communication skills (English and German).
- Problem-solver with the ability to de-escalate complaints professionally.
- Ability to work under pressure and meet KPIs.
- Culturally aware and able to maintain composure in difficult situations.
- Salary: Attractive Package
- Above market-related salary + additional benefits.
- Transport Provided: Late shifts are covered with transport home after 6 pm.
- Shifts: Early Shift: 10:00 AM – 8:00 PM; Late Shift: 12:00 PM – 10:00 PM (South Africa time).
- Office Location: Long Street, Cape Town.
- Gain invaluable experience in a fast-paced, growing industry
- Work in a supportive and diverse environment with opportunities for growth.
- Get to showcase your skills and make an impact on customer satisfaction.
Interested?
Send your CV today to:
Email: ******
WhatsApp: 083 260 1626
Got a friend who would be perfect for the job?
Refer them to us
Don't miss out on this amazing opportunity to join a top team—apply now
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