Commercial Account Manager
4 days ago
Responsibilities:
- Adopt the key interface role between the fleet customer and Cartrack by providing exceptional customer service.
- Contact, resolve problems & queries and build relationships with allocated clients.
- Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal).
- Build on existing client base:
- Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges.
- Deliver continuous training to business sources and clients to explain products.
- Market and promote products in order to increase brand awareness.
- Focus on growing and developing existing clients.
- Achieve above-average results on customer satisfactory surveys.
- Perform daily administration function to improve on and maintain customer satisfaction:
- Update CRM and coverage reports daily.
- Report in respect of daily activities to relevant Manager.
- Attend to all fleet queries, setup of fleet reports and alerts.
- Attend to de/re installation and repair queries and/or requests.
- Attend to cancellation requests.
- Attend to account queries.
- Attend to updates of client and vehicle information (self-service portal).
Requirements:
- National Senior certificate/ Grade 12.
- MS Office Suite (Excel Intermediate / Advanced) 2 Years.
- Account Management and Sales Experience 2 Years.
- Relationship Management 2 Years.
- Valid drivers license.
- South African ID.
- Fluent in Afrikaans and English.
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