Commercial Services Manager

4 days ago


Cape Town, Western Cape, South Africa Bidvestfacilitiesmanagement Full time
Responsibilities

The Commercial Services Manager will be responsible for developing and implementing strategies to improve customer satisfaction and increase revenue on the account. This will involve working closely with clients to understand their needs and developing solutions that meet their expectations. The successful candidate will also be responsible for managing staff, establishing business objectives, and ensuring compliance with service level agreements (SLAs).

This role requires a high level of initiative, proactive problem-solving, and excellent communication skills. The ideal candidate will have a proven track record in facilities management, commercial services, or a related field. They will be able to drive innovation and efficiency on the account, while maintaining high levels of quality and customer satisfaction.

The key responsibilities of this role include:
  • Developing and implementing strategies to improve customer satisfaction
  • Working closely with clients to understand their needs and develop solutions
  • Managing staff and establishing business objectives
  • Ensuring compliance with SLAs and service standards


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