Telesales Consultant

4 days ago


Pretoria, Gauteng, South Africa PG Group Full time
Duties & Responsibilities
  • To resolve all queries and enquiries in an effective and efficient manner on a daily basis to ensure overall customer satisfaction.
  • To accurately process and capture all sales orders before cut off times, to ensure customers are satisfied at all times.
  • To effectively communicate with customers and other departments to provide ongoing feedback, to minimise complaints and improve customer satisfaction.
  • To ensure that all administration and reports are actioned in accordance with the role requirements and SOP on a daily basis.
  • To build effective working relationships with customers to improve NPS and CES and support the sustainability of customers.
  • Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
Desired Experience & Qualification

Critical job requirements:

Qualification(s):

  • Grade 12.
  • Post Matric certificate in Sales / Marketing will be an added advantage.

Knowledge:

  • Knowledge of the Automotive Industry.

Skills:

  • Good interpersonal skills.
  • Communication skills (written and verbal).
  • Computer literacy (Basic MS Word, Excel, and email).
  • Problem solving.
  • Deadline oriented.

Experience:

  • 1 year customer service experience.

Fluent in both English and Afrikaans.

Package & Remuneration
  • Working hours – 08:00 to 16:45 Monday to Thursday and 08:00 to 15:30 Friday.
  • Benefits – the standard PG Group benefits; Medical Aid and Provident Fund.
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