Key Accounts Manager M/F
6 days ago
AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.
Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.
AGL is also present in Haiti and Timor.
Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?
Join AGL, the leading multimodal logistics operator on the African continent
ACCOUNT MANAGEMENT
Key Accounts Manager M/F
PERMANENT
Location JobAfrica, South Africa, JOHANNESBURG
Full time
Job Purpose:- Protect and grow Key Accounts
- Ensure Key Account customer satisfaction
- Grow AGL's market share and gross margin objectives
- Manage the key accounts effectively through multi-level customer contact
- Set annual budgets for Key Accounts in line with company budget
- Act as AGL's main entry point for nominated key accounts
- Consolidate and update customer information (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation)
- Develop AGL's market share and profitability through customers' operations across the network
- Develop and implement the customer business plan
- Review AGL's performance and quality indicators with the customer
- Coordinate customer business plan through Global and Regional teams across the network
- Lead direct sales/growth/retention actions with identified customers
- Define operational and pricing procedures and implement with relevant front, middle and back-office teams
- Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team
- Lead monthly Customer Performance Reviews
- Assist CBS with KPI analysis and reporting
- Assist CBS with Financial analysis
- Monthly/Weekly Internal Business Reporting:
- Report on weekly activities in CRM
- Track actual Gross Margin per client vs Budget
- Explain increase/decrease in Gross Margin
- Identify account growth opportunities
- Identify and explain clients under threat
- Identify and explain lost business
- Day to day account management:
- Support with operational query resolution
- Support with collecting outstanding payments from allocated client base
- Tenders/RFQ's/Estimate requests:
- Support with tenders/pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team
- Lead tenders and participate in sign-off with respective Middle Office parties
- Participate in the design and presentation of tenders to customers with support from the necessary departments
- Identify new business and/or extension business opportunities within existing or prospective customer base
- Matric
- Bachelor's degree, preferably in Business, Marketing, Finance or related discipline is preferred
- 5 years Industry related experience
- Knowledge: Must be able to offer end-to-end supply chain solutions
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