Customer Service Consultant

2 days ago

Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time

Our client has partnered with a leading provider in the motor hire industry offering a wide range of vehicles for both short-term and long-term rentals. Their goal is to provide customers with excellent service, reliable vehicles, and hassle-free experiences. They are looking for a dynamic and customer-focused Customer Service Consultant to join their team and assist our valued customers in Dutch.

Role Overview

As a Customer Service Consultant, you will be the primary point of contact for Dutch-speaking customers seeking assistance with vehicle rentals. You will be responsible for handling inquiries, processing bookings, providing advice on vehicle options, and ensuring a seamless customer experience. Your excellent communication skills in Dutch, as well as your passion for customer service, will ensure that customers have a smooth and positive rental experience.

Job Location: Durban, South Africa

Candidate Location: South Africa

Work Type: Onsite

Job Type: Full-time / Permanent

Working Hours: Shifts between 9:00 am - 9:00 pm (GMT+2)

Requirements

  • Fluency in Dutch (both written and spoken) is a must.
  • Proven experience in customer service, preferably in the motor hire, automotive, or travel industry.
  • Strong verbal and written communication skills in Dutch.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Exceptional problem-solving skills with a customer-first approach.
  • Knowledge of rental processes, vehicle types, and rental agreements (preferred).
  • Proficient in MS Office and familiarity with booking/reservation systems.
  • Ability to remain calm under pressure and resolve customer concerns effectively.
  • Excellent interpersonal and communication skills in Dutch.
  • Strong organizational skills and attention to detail.
  • Problem-solving and conflict resolution abilities.
  • Ability to work independently as well as part of a team.
  • Flexibility and adaptability to changing customer needs.

Responsibilities:

Customer Interaction:

  • Serve as the primary point of contact for Dutch-speaking customers via phone and email inquiries.
  • Respond to customer inquiries about vehicle availability, rental terms, pricing, and services in Dutch.
  • Provide expert advice on choosing the appropriate vehicle based on customer needs.

Booking & Reservations:

  • Assist customers in Dutch with making reservations, managing rental dates, and processing bookings.
  • Ensure accurate and timely input of customer information and booking details into the system.

Problem Resolution:

  • Address and resolve customer complaints, issues, or concerns in a calm, professional, and effective manner in Dutch.
  • Escalate complex issues to management when necessary.

Customer Education:

  • Educate customers on rental policies, insurance options, vehicle maintenance, and return procedures in Dutch.
  • Provide guidance on the use of additional services such as GPS, child seats, or roadside assistance.

Administrative Support:

  • Process rental agreements, payments, and documentation accurately.
  • Track customer feedback and assist in improving services based on insights.
  • Work closely with the fleet and operations teams to ensure vehicles are available, clean, and ready for customer pickup.
  • Contribute to the development and implementation of customer service best practices.

Key Skills:

Business Development, Sales Experience, B2B Sales, Time Management, HP Service Manager, Windows, ServiceNow, Relationship Management, Operating Systems, Management Consulting, Troubleshooting, Automotive Service

Employment Type: Full Time

Experience: years

Vacancy: 1

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