Customer Service Consultant

1 week ago


Durban, KwaZulu-Natal, South Africa Findojobs South Africa Full time

Job title: Customer Service Consultant (Customer Care)

Job Location: KwaZulu-Natal, Durban

Deadline: April 21, 2025

We have amazing opportunities for x 20 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

With Hollywoodbets You Will:

  1. Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  2. Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  3. Grow with our development plans and culture that allows you to further your career.

You bring:

  1. 6 months Contact Centre experience.
  2. Customer service experience.

A bonus to have:

  1. Betting Knowledge.

What You'll Do For The Brand:

  1. Effective resolution of customer queries across various platforms.
  2. Perform prescribed security checks for effective query resolution.
  3. Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
  4. Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
  5. Display good customer service principles in dealings with customers and other internal team members/departments/branches, ensuring optimal turnaround time for customer queries is maintained.
  6. Achieve quality assurance targets and implement interventions to increase quality where there are shortfalls.
  7. Consistently achieve and maintain allocated KPIs to ensure optimal performance and service excellence.
  8. Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
  9. Attend to ad-hoc functions as required due to operational requirements.

What You'll Bring To The Team:

  1. Exceptional Written Communication and strong command of the English language.
  2. Demonstrates exceptional attention to detail.
  3. Strong people management and problem-solving skills.
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