Customer Service Specialist

1 week ago


Durban, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Full time
Job Description:
A Customer Consultant is required to provide exceptional customer service and support at Dis-Chem Pharmacies. The ideal candidate will have strong communication and interpersonal skills, with the ability to handle customer complaints and concerns effectively.

The successful candidate will be responsible for ensuring accurate data capturing and completion of documentation, managing daily and weekly inventory control cards, and providing excellent telephone etiquette according to Dis-Chem's SOPs. They will also be expected to adhere to excellent internal and external communication practices, respond to written or e-mail queries, and ensure visibility of the Benefits Programme signage displayed at the customer service help desk or till points.

This role requires a strong command of the English and Afrikaans languages, as well as exceptional communication and active listening skills. The candidate must also possess problem-solving skills, sound analytical skills, patience, honesty, and trustworthiness. A relevant administration course and knowledge of the POPI and Consumer Protection Act are advantageous.

The successful candidate will be willing and able to work retail hours, hold a valid driver's license, and own reliable transport for travel to meetings and training. They must also be a South African citizen with clear credit and criminal records.

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