Junior Client Success Executive

5 days ago

Cape Town, Western Cape, South Africa DataOrbis Full time

Chirp Insights helps leading retailers and brands better understand consumers in their market. Our all-in-one research platform enables businesses to survey highly specific target groups and gather consumer opinions in hours rather than weeks. Through targeted surveys, online tasks, and in-store feedback, Chirp provides actionable insights from actual consumers.

As a dynamic and fast-growing business, we leverage technology and data to connect businesses with valuable consumer feedback, empowering them to make informed decisions. We are looking for a proactive and detail-oriented Junior Client Success Executive to join our team and support our clients, internal teams, and senior leadership.

Role Overview

As a Junior Client Success Executive, you will play a critical role in ensuring a seamless experience for our clients and users. You will be the first point of contact for client queries, manage operational processes, and support internal teams with reporting, presentations, and administrative functions. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities

  • Provide first-line support to Chirp app users ("Chirpers") and escalate technical issues to the appropriate internal resources.
  • Act as the first point of contact for client queries, ensuring prompt and effective issue resolution.
  • Manage and process weekly cashouts efficiently and accurately.
  • Oversee the Monday.com Leads board to ensure all client interactions and opportunities are well-documented and tracked.
  • Maintain clear and professional communication with clients to support their ongoing needs.
  • Assist in the preparation of client-facing and internal presentations.
  • Support reporting and forecasting activities, ensuring data accuracy and timely submission.
  • Provide general administrative support to the Managing Director (excluding personal tasks).
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