Agent: Call Centre Inbound

4 weeks ago


Johannesburg, Gauteng, South Africa Absa Group Limited Full time
Job title : Agent: Call Centre Inbound & OutboundJob Location : Gauteng, JohannesburgDeadline : March 24, 2025Quick Recommended Links
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Job Summary

  • Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

  • Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :

Education

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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