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Sales Call Centre Agent

1 week ago

Johannesburg, Gauteng, South Africa Quest Staffing Solutions Full time
About the Role

We are looking for a highly motivated and results-driven Call Centre Agent to join our team. As a key member of our sales team, you will be responsible for promoting our hotel booking platform to our clients, handling inbound calls, and making outbound sales calls to achieve sales targets.

Key Responsibilities
  • Inbound Sales:
  • Answer inbound calls from customers inquiring about hotel availability, pricing, or booking details.
  • Provide accurate information about hotels, locations, and amenities, and assist customers in finding the best hotel options based on their preferences.
  • Guide customers through the booking process, ensuring all details are confirmed (dates, payment, special requests).
  • Closing sales by finalizing hotel reservations during the call, ensuring all steps are completed smoothly.
  • Handle payment processing and confirm bookings in the system, providing customers with confirmation numbers and booking details.
  • Upsell additional services, such as hotel upgrades, premium packages, or extras like breakfast and parking.
  • Outbound Sales:
  • Make outbound calls to follow up with customers who started but did not complete their hotel bookings on the website.
  • Encourage customers to complete their reservation by addressing any concerns or questions they may have.
  • Offer assistance and alternative hotels if the customer is unsure or hesitant about completing their booking.
  • Call customers who have encountered booking errors (e.g., hotel unavailability) and present alternative hotel options that fit their needs and budget.
  • Rebook customers who faced errors by suggesting other available properties, upselling them on upgraded options or special offers where possible.
  • Ensure all outbound calls are tracked, and bookings are confirmed in the CRM system.