Customer Service Specialist
2 weeks ago
We are looking for a highly skilled and motivated Customer Service Agent with expertise in system design, implementation, and process problem-solving. As a Customer Service Agent, they will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design. Responsibilities Respond promptly and professionally to customer inquiries, concerns, and technical issues related to system design. Maintain a high CSAT score on our internal ticketing system, by showing capacity to analyze and troubleshoot complex problems, providing effective solutions to customers. Collaborate with cross-functional teams to identify and resolve system design issues. Namely 3PL warehouse, dispatch team, and international team members Continuously stay updated with the latest industry trends and advancements in system design and problem-solving techniques. From time to time you may be asked to assist at industry events with on-the-ground customer assistance. Requirements Proven experience in customer service, preferably in a technical support role. Strong knowledge of system design principles and problem-solving methodologies. A positive attitude towards teamwork, problem-solving and constant improvement Proficiency in troubleshooting and resolving technical issues related to system design. Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and concisely. Exceptional problem-solving skills, with the ability to think critically and provide innovative solutions. Strong attention to detail and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. A customer-centric mindset with a passion for delivering exceptional service. #J-18808-Ljbffr
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Customer Service Specialist
2 weeks ago
Cape Town, South Africa Job Crystal Full time**Customer Service Specialist** Employment type: permanent **Salary**: R8,000.oo per month CTC Location: Cape Town CBD, South Africa Job Functions: Sales/Debt Collection Industries: Credit/Financial Services **SPECIFICATION** A credit provider working specifically with women-led informal businesses, providing a combined saving/credit solutions, is...
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Customer Services Specialist
2 weeks ago
Cape Town, South Africa Nurture Brands Full timeJob title Customer Services Specialist Job Location Western Cape, Bellville What you will do Respond to and resolve customer queries across phone, email, and social media platforms in a professional and empathetic manner. Handle product‑related complaints and escalated complex cases to the Customer Services Manager and relevant departments (Regulatory,...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Cape Town, Western Cape, South Africa Callforce Direct Full time R250 000 - R500 000 per yearCustomer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
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Customer Service- Booking Specialist
1 week ago
Cape Town, South Africa Teleperformance Full timeOverview: We are looking for a customer service specialist To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue...
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Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R500 000 per yearAre you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...
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Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionPRINCIPAL ACCOUNTABILITIESAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs Make TBP more effective Build effective process...
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Customer Services Coordinator Imports
4 hours ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
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Cape Town, South Africa Callforce Direct Full timeCustomer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
