Senior Team Leader

2 weeks ago

Richards Bay, South Africa Hollywoodbets Full time
Job title : Senior Team Leader ( Richards Bay) Job Location : KwaZulu-Natal, Richards Bay Deadline : December 11, 2024 Quick Recommended Links
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With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring:

  • 1 year of management experience

A Bonus to have:

  • Valid driver’s license
  • Degree/Diploma
  • 1 year of sales and cash management experience
  • Gaming/betting experience.

What You’ll do for the Brand:

  • Branch Growth
  • To manage the achievement of targets and branch growth in accordance with operational procedures.
  • Branch Administration and Cost Management
  • Manage branch cost and budget to ensure maximum profitability- manage monthly expenses.
  • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
  • Ensure daily banking schedules are submitted to the Areal Manager.
  • Ensure adherence to credit card administration &EFT policies where applicable.
  • Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
  • Recovery process must be managed in line with processes/procedures.
  • Manage branch stock control to ensure that there is enough supply (although not over/under).
  • Ensure that a stock taking is done weekly and account for stock shortages. Manage all security aspects in the branch.
  • Branch Appearance
  • Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.
  • Branch Reporting
  • Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.
  • Customer Experience
  • Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
  • Build strong relationships with regular customers/punters. always Create a customer centric culture within the branch and drive the philosophy of “service with a smile” .
  • Compliance
  • Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.
  • Communication
  • Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.
  • People Management
  • Manage team member rosters/schedules and ensure the branch is adequately staffed considering busy periods, events and operational requirements. Ensure staff attendance and behaviour is manage with the directive of the Areal Manager. Identify training and development areas and address interventions with the Areal manager. Ensure all new take on documentation is submitted timeously to the Human Resources department
  • Values
  • Actively promote the Hollywood values. Live the values and lead as an example to the team.
  • If the branch has LPMs, responsible for management thereof.
  • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
  • Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
  • Ensure timeous submission of daily, weekly, monthly reports
  • Senior Team Leaders are official key holders in the branch
  • Must be available 24/7 in case of emergencies

What You’ll Bring to the Team:

  • Attention to detail
  • Knowledge of betting procedures
  • Excellent financial management and accuracy
  • Problem solving skills
  • Good people management skills
  • High level of accountability
  • Good communication skills
     

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