Billing & Collections Administrator

2 weeks ago


Cape Town, South Africa B-F5E5-4726-953E-B088Ab0519F0 Full time

Billing & Collections Administrator Exciting Opportunity: Join Our Expanding Finance Team. Faircape Group is a leader in diverse sectors including Healthcare, Retirement Holdings, Telecommunications, ISP, Utility Management, Infrastructure Installation, and Property Management. We are looking for a Billing & Collections Administrator who is detail‑driven, resilient, and passionate about ensuring accurate invoicing and timely payments that keep our business moving forward. Key Responsibilities Process and issue accurate monthly invoices across multiple entities. Verify billing data, usage reports, and supporting documentation before finalising charges. Ensure correct allocation of payments, credits, adjustments, and billing corrections. Reconcile customer accounts and maintain clean, correct, and up-to-date ledgers. Manage billing queries and resolve discrepancies promptly to avoid payment delays. Prepare month‑end billing summaries and reports for management. Collections Manage the full collections cycle, from issuing statements to securing timely payments. Manage active accounts across various industries. Proactively follow up via calls, emails, and reminders to reduce overdue balances. Build strong professional relationships with clients to promote compliance and retain goodwill. Negotiate settlements and payment arrangements in line with company policy. Prepare documentation for legal, external collection partners, or bad‑debt handovers when necessary. Reporting & Administration Produce accurate debtor age analysis reports and monitor overdue trends. Maintain detailed notes, logs, and documentation on all client interactions. Ensure compliance with internal policies #J-18808-Ljbffr



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