Patient Service Manager

About the role We are seeking a dedicated and compassionate Patient Service Manager to join our healthcare team. This pivotal role is responsible for overseeing patient service operations, ensuring exceptional care delivery, and enhancing the overall patient experience. The ideal candidate will bring strong leadership skills, a deep understanding of healthcare processes, and a passion for improving patient satisfaction. If you thrive in a fast-paced environment and are committed to excellence in healthcare service, we invite you to apply and make a meaningful impact on the lives of our patients. Responsibilities Ensure effective quality management and customer care by Monitoring and improving quality metrics, Managing data integrity and compliance to Life working procedures, Developing and maintaining relationships with stakeholders. Ensure effective people management by Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformation. Actively leading meetings and ensure participation of all members in order to ensure ISO compliance; Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives; Providing direction and inspiration to ensure staff are motivated and productive; Managing and reviewing training plans that are compliant to Life’s WSP requirements to enable talent development; Managing performance of staff through the performance improvement process; Ensuring all transactional processing is complete in order to provide employee compensation and benefits; Ensuring productive working relationships are supported with minimum IR issues; Ensuring all exit interviews are conducted in order to ensure the retention of staff; Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness. Ensure effective and accurate billing by Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved; Managing the bill auditing process in order to achieve accurate billing data; Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event; Ensure effective interpretation & application of contracts and funder rules by Managing the admissions department to ensure that they comply with the funder rules; Managing the collection of outstanding co-payments from patients; Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient based data. Facilitating effective cash flow management by Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achieved; Implementing cash management processes to prevent losses. Ensure effective operational capabilities by Managing and implementing PS business plans in order to ensure optimal functioning. Governance and risk management: Preparing and ensuring sound audit compliances to achieve optimum business ethics; Participating and developing action plans within the risk management teams to appropriate the correct controls. Support tip-off investigations. Requirements Relevant clinical qualification - Nursing qualification - preferably Registered nurse (Diploma or Degree) with proven Case Management and Coding Experience. Minimum of five years relevant private healthcare industry and proven leadership, change and people management experience. Current registration with the relevant professional / regulatory body. Understanding of the private healthcare industry, its challenges and role players would be an advantage. Understanding of basic financial principles (i.e. budgets, credit management, planning). Computer proficiency. Driver’s license and ability to travel. Competencies Problem-solving, analysis and judgement. Resilience. Engaging diversity. Verbal & written communication and presentation. Influencing. Drive & energy. Excellence orientation. Building relationships. Customer responsiveness. Organisational awareness. Leading my example (Key for Managers). Motivating and developing people (Key for Managers). Ethical behaviour. #J-18808-Ljbffr