Patient Care Manager

Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages.

Are you a dynamic leader with a passion for healthcare and operational excellence? We are seeking a **Patient Care Manager** to oversee the daily operations of **two**of our facilities within the** Southern Suburbs (Noordhoek Manor and Cle Du Cap)**, ensuring seamless administration, outstanding customer service, and exceptional patient care.

In this role, you will drive efficiency by refining processes, collaborating closely with the **Multidisciplinary Team, medical professionals, and families** to maintain the highest standards of care. Beyond operations, you will also play a pivotal role in marketing the facility, ensuring full occupancy and fostering a strong reputation within the community.

**What We Offer**:
At Faircape, we value our employees and offer a range of benefits, including:
**A collaborative and supportive environment** where you’ll work alongside experts who share your passion for making a meaningful impact.

**Additional leave rewards** for long-term commitment.

**Recognition for your dedication** through quarterly performance bonuses.

**Exclusive discounts on high-speed internet**, ensuring you stay connected.

If you thrive in a fast-paced healthcare environment, excel in leadership, and have a talent for strategic thinking, this is the perfect opportunity to make a meaningful impact.

**Specific duties include but is not limited to the following**:
Operational Responsibilities:

- Oversee the efficient administration of operations at the facility.
- Ensure the proper implementation and management of admissions, transfers, extensions, and discharge procedures.
- Implement and manage systems to increase income.
- Be present at all inspections, including those by the Department of Health (DOH) and Department of Social Development (DSD).
- Supervise the implementation of infection control procedures during outbreaks or suspected infections.
- Administer incident and investigation reporting.
- Ensure the proper logging and follow-up of maintenance issues.
- Make suggestions for procedural improvements and ensure adherence to the correct approval process.
- Ensure necessary training of policies and procedures, ensuring staff competency.
- Manage and report on deviations from established procedures.

Resident and Family Interaction:

- Monitor and manage customer service levels continually.
- Ensure quality and efficient delivery of services at the facility.
- Communicate types and levels of services offered to interested persons.
- Interface regularly with families and provide support, assistance, or decision-making input when required.
- Resolve complaints and provide effective education, advice, and counselling to residents.

Health Professional and Company Relationship Management:

- Build and manage relationships between health professionals and the company.
- Ensure the implementation of processes conducive to customer satisfaction.
- Identify improvement areas and implement initiatives for continued customer service.

Marketing Responsibilities:

- Monitor and maintain bed occupancy to achieve maximum capacity at all times.
- Collaborate with healthcare staff to ensure timely admissions and discharges, minimising downtime between patient turnovers.
- Liaise with stakeholders to promote the facility.
- Maintain excellent knowledge of the company and the facility's services.
- Discuss goals and objectives with the Multidisciplinary Team and Senior Management.
- Undertake competitor analysis to ensure the facility offerings are competitive and market related

Administration Responsibilities:

- Prepare reports and submissions aligned with responsibilities.
- Monitor and approve requisitions through the Healthcare Administrator to the Claremont office.
- Communicate and report to the support team and Claremont Heads of Departments on relevant matters.
- Host Multi-Disciplinary Team meetings, ensuring efficiency and constructive discussions.
- Allocate action points to relevant role players during MDT meetings.

**Requirements**:

- Bachelor’s degree in Health Sciences, Nursing, Physiotherapy, or a related field.

**Experience and Knowledge**
- Previous experience working within a healthcare/hospital environment (advantageous)
- Experience in healthcare operations, and compliance advantageous
- Experience in a geriatrics environment _advantageous_
- Knowledge of Dementia care, Frail care, palliative care, rehab, strokes _advantageous_

**Skills and Attributes**:

- Strong leadership Skills to provide direction, inspire confidence, and motivate staff to achieve common goals. Strong leadership skills are essential for fostering a positive work environment and driving organisational success.
- Team Building Skills. Being able to build and nurture effective teams by providing mentorship and professional development opportunities, and fostering a c