Patient Services Manager
5 days ago
OverviewOur Client in the Healthcare Industry is seeking a Patient Services Manager to join their team. The successful incumbent will be responsible for the management and co-ordination of patient services resources, processes and operations.Minimum RequirementsGrade 12 / MatricRelevant Nursing qualification, preferably Degree or Diploma as a registered nurse with proven Case Management and Coding Experience5 years of relevant private healthcare industry and people management experienceCurrent registration with the relevant professional/regulatory bodyUnderstanding the private healthcare industry, its challenges and role players would be an advantageUnderstanding the basic financial principles (i.e., budgets, credit management, planning)Driver’s license and ability to travelJob ResponsibilitiesEnsure effective quality management and customer care:Monitoring and improving quality metricsManaging data integrity and compliance to the company's working proceduresDeveloping and maintaining relationships with stakeholdersEnsure effective people management:Demonstrating visible leadership skills in respect of the company's values, operating models and strategies to support diversity and transformationActively leading meetings and ensuring participation of all members to ensure ISO complianceEnsuring quality staff members are recruited to fill approved vacancies following the company’s transformation objectivesProviding direction and inspiration to ensure staff are motivated and productiveManaging and reviewing training plans that are compliant to the company's WSP requirements to enable talent developmentManaging the performance of staff through the performance improvement processEnsuring all transactional processing is complete to provide employee compensation and benefitsEnsuring productive working relationships are supported with minimum IR issuesEnsuring all exit interviews are conducted to ensure the retention of staffManaging people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellnessEnsure effective and accurate billing:Driving the accurate and timely billing process to ensure DSO and Shaka targets are achievedManaging the bill auditing process to achieve accurate billing dataEnsuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient eventEnsure effective interpretation and application of contracts and funder rules:Managing the admissions department to ensure that they comply with the funder rulesManaging the collection of outstanding co-payments from patientsReducing and managing the risk associated with RSRT’s by making recommendations regarding patient-based dataFacilitating effective cash flow management:Implementing processes from pre-admission to submission of an account to ensure DSO targets are achievedImplementing cash management processes to prevent lossesEnsure effective operational capabilities:Managing and implementing business plans to ensure optimal functioningGovernance and risk management:Preparing and ensuring sound audit compliance to achieve optimum business ethicsParticipating and developing action plans within the risk management teams to implement the correct controlsSupport tip-off investigationsKey Competencies / Skills: Computer proficiencyProblem-solving, analysis, and judgementEngaging diversityVerbal and written communication and presentationExcellence orientationBuilding relationshipsCustomer responsivenessOrganisational awarenessEthical behaviour
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Patient Service Manager
4 weeks ago
Cape Town, South Africa Business Capital Group Full timeAbout the role We are seeking a dedicated and compassionate Patient Service Manager to join our healthcare team. This pivotal role is responsible for overseeing patient service operations, ensuring exceptional care delivery, and enhancing the overall patient experience. The ideal candidate will bring strong leadership skills, a deep understanding of...
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Patient Services Manager
5 days ago
Cape Town, South Africa Abantu Staffing Solutions Full timeSUMMARY : POSITION INFO : Overview Our client in the healthcare industry is seeking a Patient Services Manager to join their team. The successful candidate will be responsible for managing and coordinating patient services resources, processes, and operations. Minimum Requirements Grade 12 / Matric Relevant nursing qualification, preferably a degree or...
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Head of Patient Services
6 hours ago
Cape Town, South Africa South African Bone Marrow Registry Full time**Duties and Responsibilities include, but are not limited to**: - Managing the technical and financial aspects of the Patient Services Department such as performing patient searches, compiling reports to transplant centres and invoicing. - Ensuring adherence to administrative, ethical, and legal requirements of the Patient Services Department. - Overseeing...
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Patient Services
2 weeks ago
Cape Town, South Africa Abantu Staffing Solutions Full timeA healthcare staffing agency seeks a skilled Patient Services Manager in Cape Town. The role involves managing patient services, ensuring quality care, and leading a dedicated team. Candidates should have relevant nursing qualifications, at least 5 years of experience in private healthcare, and effective leadership abilities. This position offers a dynamic...
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Patient Services Co-ordinator
1 week ago
Cape Town, Western Cape, South Africa LineIn Full time R150 000 - R250 000 per yearMediq, our recruitment partners, are currently seeking passionate and dedicated Patient Services Coordinators on behalf of LineIn. Based in South Africa and employed by Mediq, successful applicants will support primary care services by handling inbound calls from patients across multiple GP surgeries in the UK.Be the Calm, Reassuring Voice Patients Rely...
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Patient Liaison Officer
4 weeks ago
Cape Town, South Africa Empact Group Full timeApply for the Patient Liaison Officer position with Empact Group . Reporting to the Project Manager or Catering Manager, the incumbent will oversee the assigned patient experience, aligning with sector strategies, contract requirements, and statutory regulations, and ensure efficient resolution of patient complaints to deliver a high‑quality foodservice...
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Patient Liaison Officer
2 days ago
Cape Town, South Africa Empact Group Full time**Main purpose of the job**: The successful applicant will be responsible will be responsible to manage assigned Patient experience in accordance with sector strategy, contract specifications and statutory Regulations as well as ensure overall efficient and effective management of Patient complaints to provide a great quality Food service. **Desirable...
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Patient Case Coordinator
6 days ago
Cape Town, Western Cape, South Africa Exclusively Remote Full time R240 000 - R360 000 per yearPatient Case CoordinatorLocation: Remote (South Africa Support Team)Employment Type: Full-Time (4pm-12am) Reports to: Care Manager / Operations ManagerAbout UsWe provide companionship, personal care, transitional care, respite care, and in-home support services to seniors and patients needing assistance. Our mission is to help individuals heal, stay safe,...
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Patient Administrator
2 days ago
Cape Town, South Africa Stethoscope SA Full timeThe Patient Administrator will improve operational efficiency, optimise financial performance, and enhance patient experiences. The administrator will be responsible for all aspects of patient administration-admission, medical aid communication, authorisation, billing and general administrative tasks. The team member will have an obligation to clearly...
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Patient Care Manager
2 weeks ago
Cape Town, South Africa Faircape Full timeFaircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages. Are you a dynamic leader with a passion for healthcare and operational excellence? We are seeking a **Patient Care Manager** to oversee the daily operations of **two**of our facilities within the** Southern Suburbs...
