Infrastructure And Systems Support Engineer

Job title: Infrastructure And Systems Support Engineer Job Location: Gauteng, Johannesburg Deadline: December 14, 2025 Purpose Statement The Infrastructure and Systems Support Engineer resolves desktop and server support service requests, troubleshoots computer- and application-related issues, and participates in IT projects for CK and regional offices in South Africa. Minimum Requirements Diploma or equivalent NQF Level 5 qualification (Computer Science, information systems) Microsoft Certification MCSE (Required) 3 – 5 years’ experience as an Infrastructure Support Engineer specifically Microsoft and O365 Applications A Valid Driver’s License Details Knowledge Knowledge of Microsoft Operating Systems, Office Suite, applications and Microsoft Active Directory (Advanced) Knowledge of IT hardware and software (Advanced) Knowledge of network troubleshooting (Intermediate) Knowledge of mobile phone and tablet administration (Intermediate) Knowledge of Disaster Recovery (Intermediate) Knowledge of basic networking, patch panels, switches, routers, cable routing, and other network related devices (Intermediate) Ability to deploy, maintain, upgrade and troubleshoot laptops, and workstation hardware and software (Advanced) Ability to handle multiple tasks at the same time and effectively prioritise (Advanced) Knowledge of Backup Applications and troubleshooting on these applications (Intermediate) Knowledge of Project Management. Hardware and Software Installation and Maintenance Install, configure, test and troubleshoot software configuration issues for desktop computers, laptops, notebooks, tablets and mobile phones Load, upgrade and support appropriate software packages such as Microsoft operating systems, networking components and Microsoft Office applications Install hardware and peripheral components such as monitors, keyboards, printers and disk drives Perform general preventative maintenance and remedial repairs on computers, laptops, printers and any other authorised equipment in accordance with specified warranty requirements Test and maintain computer systems and peripheral equipment in order to ensure correct operation, prevent service interruptions and support local area networks (LAN) Ensure that desktop computers connect with all relevant systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems Remain informed on recent upgrades, security patches and required system scans Retrieve and recover data from failed or damaged hard drives using the relevant data recovery software and tools Provide basic LAN or WAN support Support technology- related equipment such as projectors and audio-visual equipment Maintain records of all hardware, software and network inventory, including the return of defective equipment or parts Maintain and re-stock the assigned parts inventory to ensure the correct levels for spare parts Ensure patching is maintained and up-to-date on all desktop computers, laptops, and notebooks. Ensure Anti-Virus is maintained and u-to-date on all desktop computers, laptops, and notebooks. Assist with meeting room IT requirements Troubleshoot Active Directory accounts (Users, Groups, etc.) User Support Training Provide technical 1st level and 2nd level hardware and software support for end users Respond to all in-person, telephonic and email inquiries regarding incidents or service requests Analyse, diagnose and resolve complex desktop, laptop and peripheral equipment issues for users in a timely and professional manner and according to the current Service Level Agreement Log and track all issues in the ticketing system and communicate with users regarding the status and resolution of requests Escalate urgent and unresolved tickets to the relevant parties Work with vendor support contacts when necessary in order to resolve technical issues Participate in afterhours support and on call rotation as required Analyse incoming calls, issues and support requests in order to identify trends Participate in creating and improving the procedures for desktop support Work with the Learning and Development department to conduct user training as required Brief new Nandocas on the relevant technical services, including operating systems, email, MS Office and local network procedures Perform checks and basic administration on servers. Compliance and Governance Comply with all electronic and physical security procedures and standards Implement Nando’s information security policies and procedures Monitor adherence to Nando’s technology standards, policies and procedures Follow and adhere to established government regulations and procedures for handling, removing, disposing and shipping of storage of information Follow standard help desk procedures, including the logging of issues Suggest modifications and additions to desktop standards and guidelines Records Management and Reporting Maintain all IT records and track for their area of responsibility and provide managers and users with regular updates as well as any relevant status and progress information Maintain a record of all inquiries from the initial call to incident resolution and provide the necessary information and documentation for issues that require escalation Prepare and maintain records of assigned work orders and work performed, including inserting and updating computerised service tickets Create and maintain documentation for all support processes Complete the relevant documentation for in-house hardware and software systems as requested Operational Administration Conduct email and user account administration, including account management Administer all Windows accounts Conduct basic active directory administration Arrange and prepare equipment for shipping or receiving Participate in all new technology deployments Manage and process incoming shipments of units to be de-staged, including providing feedback on the number of machines that have been staged and de-staged Oversee the technical aspect of physical relocations as well as the implementation of software or system additions and changes Deadline: 20th November,2025 #J-18808-Ljbffr