Store Manager

Store Manager - Table Bay An opportunity at Faithful to Nature (FtN) has become available for a Store Manager at our new store. The successful candidate will be responsible for maximising sales and ensuring the effective operation of all store activities through effective merchandise and inventory management, operating cost control, and people management. Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful‑to‑Nature's ethos and delivering exceptional customer service RESPONSIBILITIES Sales and Customer Service: Ensure that customers receive outstanding service by offering a friendly environment, including excellent product knowledge and all aspects of the FTN non‑negotiable standards. Maximise store sales targets while working with team members to model successful sales techniques and customer service standards. Drive multiple sales by increasing average customer purchase (ACP) as well as increasing average items purchase (AIP) while monitoring footfall and conversion rates. Ensure compliance with all policies and procedures through regular walk‑throughs and audits. Monitor local market conditions and business trends by assessing mall standings and competitors to maximise sales and meet or exceed set goals. Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors and staff. Identify and recognise where problems/issues exist. Minimise risk by seeking expert advice and/or collaborating with colleagues as required. Informs Management when the solution is outside own area of responsibility or influence. Administration: Maintenance & filing of daily store documentation in accordance with Company policy and procedures regarding banking procedures, disbursement policy, staff attendance registers and manual stock counts. Manage and control daily store requirements, ensuring availability of stationery, till floats, change, staff coverage and brand image standards are upheld professionally. Submission/reporting of: store manager audits, sales figures as and when required, monthly staff scheduling for approval, out‑of‑line expenses controlled and investigated, e.g. over/under banks, data usage, maintenance requirements, attendance registers, HR/employment documentation & stock‑take discrepancies. Merchandise and Stock management: Manage shrinkage ratios to not exceed company requirements, maintain a benchmark of 95% stock accuracy through regular manual unit counts performed accurately and efficiently with team members, reporting to head office. Plan and prepare stock‑take process in a timely manner per company policy. Implement security measures to avoid stock losses and maintain system integrity through POS checks of all stock administration. Manage damage ratios so they do not exceed company acceptance: implement procedures to guard against internal stock damages and provide monthly sign‑offs of damaged merchandise. Ensure merchandise guidelines laid out by head office are implemented immediately according to store profile, following merchandise principles and housekeeping disciplines, and maintain signage & pricing instructions per promotional activities. Manage and communicate over/under‑stocked lines with regard to sales opportunities. Manage IBTs and store stock transfers accurately. Sell‑by‑date management of product to be managed effectively before product reaches expiry. Performance Management: Recruitment and selection of staff, providing induction, training and development needs of team members and succession planning of potential candidates for future growth and performance management processes. Communication and negotiation skills where difficult situations arise, initiate a self‑sustainable sense of urgency within the team, build and maintain robust relationships. Management and delegation of tasks, skill