VDI Stack Monitoring Specialist

2 weeks ago

Midrand, South Africa Jordan HR Full time
Be part of a global team responsible for the development and operation of the client Digital Workspace that includes the product Virtual Device (VDI). The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners. This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps

ESSENTIAL SKILLS REQUIREMENTS
  • Experience in Azure Monitoring Tools
  • Experience in VMWare Horizon Cloud preferable Next Gen
  • Experience in Azure Networking
  • Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management
  • Knowledge of Microsoft Intune
  • Knowledge in Scripting (Powershell)
  • Experience in VMWare Intelligence
  • Experience in VMWare Freestyle
  • Experience in operation of Windows Servers (higher then 2016)
  • Experience in Windows Client (Windows 10 / 11) OS troubleshooting and patch management
  • Experience with Active Directory and GPO
  • Experience with Scripting (PowerShell, Python etc.)
  • Experience Citrix Xen-Desktop (higher then 7.x) and Xen-App (higher then 7.x) full stack
  • Experience Citrix Netscaler (higher then 12.x) and Storefront
  • Experience Citrix XenServer (higher then 7.x)
  • Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x)
  • Experience monitoring tools (Aternity, SCOM, AZURE, Nagius, Dynatrace etc.)
  • Experience in troubleshooting in infrastructure
  • Experience in data driven monitoring and analytics
  • Experience with ITL processes (Incident, Change and Problem management)
  • Plan and execute maintenance tasks (change management)
  • Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
  • Resolve incident tickets
  • Analyze and resolve problem tickets
  • Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:
  • Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
  • Microsoft W365
  • Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon)
  • Automated problem remediation
  • Machine learning (ML) for data analytics
  • Network troubleshooting skills
  • Understand Rest API technology
  • Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
  • Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon)
QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE
  • A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification
  • 5+ years
  • Operations experience with Citrix VDI and App stack
  • Experience with windows desktops and server support
  • Experience with Windows Terminal Server
  • Experience with software packaging and image creation
  • Experience with hardware and software lifecycle
  • Experience with ITIL processes (Problem, Incident, Change management)
RESPONSIBILITIES
  • Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.
  • Make sure that the infrastructure for VDI platforms run smoothly
  • Actively work on constantly improving operational excellence including automation and proactive monitoring approaches
Collaborate with an international product team, external providers, vendors and end-users.
  • Treat security as a first-class citizen
  • Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability
  • Work with other IT teams on integration of new features and components
Main function:
  • Be responsible for the operations and standardization of the client enterprise VDI infrastructure, platform and desktop components.
  • Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
  • Continuously work on improving the operational stability
  • Work on automation of platform operations, troubleshooting and maintenance topics
  • Install, configure, maintain and deploy virtual Apps and desktop images
  • Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession
  • Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace)
  • Application and Server hardening (e.g., Ivanti)

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