Outbound Sales Advisor

Overview Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love. Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including ALDI, River Island, KFC and Big Bus Tours. We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service. What We're Looking For Do you love being around people and making them happy? If you're also a good listener and a bit of a problem solver with great communication skills, then you'll love being on the front line of making the magic happen Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As an Outbound Sales Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. What To Expect You will receive 4-weeks of training, access to a large number of resources, discounts and other tools to help you when talking to our potential customers. You'll use your charisma and enthusiasm to introduce the great content and products available to secure new sales with the new customers. This is a challenging and rewarding outbound role with generous bonus incentives and regular overlays and other incentives. Our typical shift pattern involves: 40 hours within the week, shifts covering Monday to Friday 10am to 8pm on a rotational basis (UK time). As part of #theAteam, you'll receive full training and support to be the voice of our client's brand. So, there's no room for average. Your role can include, but isn't limited to: Outbound sales: you'll be the friendly voice and helpful guide for our customers, answering their questions, and exceeding their expectations. Building relationships: you'll build great relations with your customers, peers and leadership team working together to ensure continued success. Managing processes: you'll be trusted to process transactions and deal with customer data. Problem-solving: you'll proactively identify and resolve customers questions, using your initiative and resourcefulness to find the best solutions. Embracing a growth mindset: you'll be eager to learn and develop your skills, taking advantage of the training and support we provide to become an expert in your field. About You We believe that happy people keep people happy, so we're looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with our clients' customers. We're delighted to drive innovation on site day after day, so it's a plus if you're inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future. We think big and we're looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills Outbound sales experience (minimum 18 months) – whether that's face-to-face or contact centre based. Target-driven, with a proven track record of achieving results. The ability to stay self-motivated in a competitive environment. A passion for people and providing them with the best products & services. The ability to read your customer and really understand their needs. Be tenacious, adaptable, and resilient. The ability to turn a negative into a positive sale. Exhibit proper communication skills and formation of language while answering customer queries. Exhibits politeness and promptness while influencing and convincing customers regarding a plan, product and services related to a product. Must be well informed about our products and plans in order to pitch it in front of customers and convincing them to actually buy it. Maintain data confidentiality and adhere to security and compliance norms laid out. Negotiation skills / sales / upselling can be a part of the role. Full training & Support Up to R performance bonus Medical Insurance Maternity benefit Well-being with Ky (onsite counselling) Mid-month Travel Allowance Monthly Recognition Awards Annual Recognition Awards Party Opportunities to progress your career with us (more than 90% of advancement & promotions comes from our internally developed talent pool) Access to our Learning & Development Talent SPA A diverse & inclusive working environment Available post-6-month probationary period. Available after 1 year of service. Join #theAteam As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where delivering excellent customer service, career development, recognition and fun Fridays are the norm. As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives. Apply Now If you're ready for a new challenge then hit 'Apply Now' to become the newest member of our growing team. We're expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion. #J-18808-Ljbffr