Customer Success Manager
4 weeks ago
At Point, we help the world's biggest brands turn marketing investment into measurable growth. Operating across Africa and the Middle East, we deliver creative, print, POS, and promotional solutions through innovation, insight, and operational excellence. The Role As a Customer Success Manager , you will oversee the frontline customer relationships, ensuring the operational delivery of agreed parameters and / or contract terms. You will plan, organise, staff, control, and oversee realised revenue and opportunity generation. The primary purpose is to achieve a highly effective & efficient service to maximise customer satisfaction . Overview This role focuses on building strong client relationships, ensuring delivery excellence, and driving revenue growth in a frontline customer-success capacity. Responsibilities Customer Relationships & Retention : Establish, maintain, and nurture professional relationships with all key stakeholders. Focus on driving Client Retention by amplifying admiration and future-proofing services. Operational Execution : Execute and maintain workflows and practices that enable the delivery of customer service level agreements (SLA ). Ensure effective execution of customer strategic priorities and on-time & in full (OTIF ) delivery. Revenue & Opportunity Generation : Provide revenue forecasts that align with budget objectives. Focus on achieving metrics like Customer Lifetime Value (CLV) and Organic Revenue Growth . Governance & Compliance : Manage and maintain customer approval requirements (Commercials, PO's, sampling, etc.) and ensure awareness and mitigation of risks. Qualifications & Experience Grade 12 (Matric) is required, with a Diploma and / or certification in a related field being advantageous. Work Experience : 3+ years' experience in a similar role and / or industry. Specialised Experience : Experience in customer service and people management is advantageous. The role involves consistent engagement in a marketing environment, typically covering Creative, Print, POS, & Promotional Merchandise requirements. Engagement & Employment Details Seniority level : Mid-Senior level Employment type : Full-time Industries : Marketing Services #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Durban, South Africa Trynetix Full timeWe are seeking to employ an intermediate to mid-level Customer Success Manager that is Durban based. **About Trynetix**: - Founded in 2017, we are an outbound sales development agency, that creates and manages sales processes for business-to-business type companies. - We have global exposure, with our clients based in the UK & US, and a tremendously...
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Customer Success Manager
5 days ago
Durban, South Africa PowerFleet Inc. Full timeAbout Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable...
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Customer Success Manager
5 days ago
Durban, South Africa PowerFleet Inc. Full timeAbout Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable...
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Client Success Manager
1 week ago
Durban, South Africa Want to Sell Now Full time**Job Summary**: The Customer Success Manager (CSM) is the key point of contact for sellers throughout the transaction process, ensuring an efficient and transparent experience from start to finish. As the bridge between our acquisitions and dispositions teams, you will ensure sellers are prepared for listing and feel confident in the process. You will...
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Customer Success
6 days ago
Durban, South Africa Pty Full timeA leading logistics company in Durban is seeking a Customer Services Representative. You will manage customer relationships effectively, ensuring service delivery and alignment with expectations. The role requires a diploma or degree in Commercial Business Management and 3-5 years of relevant experience. Join a supportive and growing team to contribute to...
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Client Success Manager
3 weeks ago
Durban, South Africa V & S Innovation Full timeAre you a hospitality pro who thrives on building relationships, solving problems, and delivering results? We're looking for a Client Success Manager to join our dynamic Place Order team and work closely with our restaurant and retail clients to help adopt & grow their digital solutions. This is a mid-level role where you’ll be the go-to person for our key...
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Client Success Manager
1 week ago
Durban, South Africa V & S Innovation Full timeOverview Are you a hospitality pro who thrives on building relationships, solving problems, and delivering results? We're looking for a Client Success Manager to join our dynamic Place Order team and work closely with our restaurant and retail clients to help adopt & grow their digital solutions. This is a mid-level role where you'll be the go-to person for...
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Client Success Manager
5 days ago
Durban, KwaZulu-Natal, South Africa V & S Innovation Full time R900 000 - R1 200 000 per yearAre you a hospitality pro who thrives on building relationships, solving problems, and delivering results?We're looking for aClient Success Managerto join our dynamicPlace Orderteam and work closely with our restaurant and retail clients to help adopt & grow their digital solutions.This is amid-level rolewhere you'll be the go-to person for our key clients,...
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Client Success Manager
2 weeks ago
Durban, South Africa Adcorp Holdings Limited Full timeJob title Client Success Manager Job Location KwaZulu-Natal, Durban Deadline November 30, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules. Minimum Requirements...
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Sa Customer Success Specialist
3 weeks ago
Durban, South Africa Sporty Group Full timeOverview Sporty Group partnered with some of the world’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao. We’re on the lookout for Champions to be a part of the "Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World". Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched...
