Consultant Personal Lines

3 weeks ago

Johannesburg, South Africa Old Mutual Limited Full time

**Let's Write Africa's Story Together**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**### Purpose: Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation.### Responsibilities:* Telephonically guide customers through the product offering, pricing, terms and conditions.* Take ownership of queries and ensure they are resolved timeously and effectively.* Handle urgent and complex enquiries and requests received telephonically and via email.* Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.* Maintain the outlined QA average on all calls.* Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.* Accurately and efficiently capture all customer data.* Finalise calls at point of contact, where possible.* Forward accurate policy documents to customers within mandated timeframes.* Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.### Requirements (Skills & Experience):* Grade 12* Regulatory Examination (RE) – (Required)* Minimum NQF Level 4 Short Term Insurance (Required)* Relevant Tertiary – or Insurance Qualification.* 2 – 3 years’ experience in the short term insurance industry.### Competencies:* Customer Service* Customer Interaction* Analytical Thinking* Collaboration* Executing### Skills and Attributes:* Strong analytical and problem-solving skills.* Excellent verbal and written communication skills.* Attention to detail and accuracy.* Customer-oriented* Customer-focused with a positive attitude.* Ability to work independently and as part of a team.* Strong organizational and time management skills.**Skills**Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling**Competencies**Action Oriented### ### Communicates Effectively### ### Customer Focus### ### Decision Quality### ### Ensures Accountability### ### Interpersonal Savvy### ### Manages Ambiguity### ### Manages Complexity**Education**NQF Level 3 & NQF Level 2 - Below school leaving**Closing Date**18 November 2025 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.******The Old Mutual Story***Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.#J-18808-Ljbffr

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