Personal Lines Services Consultant
4 weeks ago
Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Purpose: Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs). Responsibilities Telephonically guide customers through the product offering, pricing, terms and conditions. Take ownership of queries and ensure they are resolved timeously and effectively. Handle urgent and complex enquiries and requests received telephonically and via email. Escalate unresolved matters and keep the customer informed of any delays in resolving an issue. Maintain the outlined QA average on all calls. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Accurately and efficiently capture all customer data. Finalise calls at point of contact, where possible. Forward accurate policy documents to customers within mandated timeframes. Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer. Requirements (Skills & Experience) Grade 12 Regulatory Examination (RE) – (Required) Minimum NQF Level 4 Short Term Insurance (Required) Relevant Tertiary – or Insurance Qualification. 2–3 years’ experience in the short-term insurance industry. Competencies Customer Service: Putting the customer at the heart of business decisions and driving to improve value for customers. Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries. Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals. Analytical Thinking Customer Interaction Skills Consultative Selling Customer Complaint Management Customer Feedback Management Customer-Focused Customer Relationship Management (CRM) Software Customer Service Customer Service Operations Customer Understanding Data Management Digital Consumer Engagement Identifying Sales Opportunities Probing Questions Sales Data Management Strengthening Customer Relationships Upselling Competencies (Additional) Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Interpersonal Savvy Manages Ambiguity Manages Complexity Education NQF Level 3 & NQF Level 2 – Below school leaving Closing Date: 10 November 2025, 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story #J-18808-Ljbffr
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Personal Lines Services Consultant
4 weeks ago
Johannesburg, South Africa Old Mutual Limited Full time**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**na## **Purpose:** Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel...
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Consultant Personal Lines
2 weeks ago
Johannesburg, South Africa Old Mutual South Africa Full timeConsultant Personal Lines – Old Mutual South Africa Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Purpose Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions including directing customers...
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Personal Lines Services Consultant
4 weeks ago
Johannesburg, South Africa Old Mutual Full timeOverview Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Purpose : Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by...
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Personal Lines Services Consultant
1 week ago
Johannesburg, Gauteng, South Africa Old Mutual Limited Full time R250 000 - R500 000 per yearLet's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaPurpose: Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to...
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Sales Consultant
7 days ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: **Sales Consultant - Personal Lines** Strong personal lines sales experience? Ready for the next move in your career? Read on! Aon South Africa is recruiting Sales Consultants in our Personal Lines division, based at our offices in Sandton. The sales consultant provides an internal telesales service to clients by means of quoting and...
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Personal Lines Sales Consultant
3 hours ago
Johannesburg, South Africa ALJ Insurance Brokers Full timeALJ Insurance Brokers (ALJ) is in search of sales consultants experienced in personal lines insurance. **Key Responsibilities**: Generate new sales leads by making use of social media, marketing car dealerships, and gaining referrals. Have extensive product knowledge of the type of short-term insurance packages available (car, household), in order to...
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Consultant Personal Lines
3 weeks ago
Johannesburg, South Africa Old Mutual Limited Full time**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**### Purpose: Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in...
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Personal Lines Sales Consultant
1 week ago
Johannesburg, South Africa ALJ Insurance Brokers Full timeALJ Insurance Brokers (ALJ) is in search of sales consultants experienced in personal lines insurance. **Key Responsibilities**: Generate new sales leads by making use of social media, marketing car dealerships, and gaining referrals. Have extensive product knowledge of the type of short-term insurance packages available (car, household), in order to...
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Consultant Personal Lines
3 weeks ago
Johannesburg, South Africa Old Mutual Full timeLet's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Purpose: Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence...
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Johannesburg, South Africa Hereford Risk Management Services Full timeCOMMERCIAL AND PERSONAL LINES UNDERWRITING MANAGER 2 days ago Be among the first 25 applicants Duties shall include but not be limited to the following : People Recruit, orient and train team Upskilling of team (technical, regulatory and soft skills) Manage a unified team of individuals Identify and develop personal growth opportunities within the team...
