Customer Service Engineer

Join to apply for the Customer Service Engineer role at Malvern Panalytical Do you want to be part of an ambitious, fast-growing international company with a friendly inclusive culture? Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place? Are you looking for an opportunity to work on complex innovative analytical software systems? MAIN PURPOSE OF JOB: Responsible for being part of the regional team with on-site installations/commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory. REPORTING LINE: Customer Services Manager - South Africa RESPONSIBILITIES: Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems. Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation. Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service. Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports. Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services. Completes training and maintains knowledge and documentation relating to product portfolio. Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date. Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers. Provides telephone support to customers. Travels extensively and as necessary to achieve the above. Helping to grow customer satisfaction using standard KPI’s. WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE? Experience of working with X-ray based scientific instrumentation is an advantage. National Diploma in Electronics, Electrical Engineering or equivalent. A strong team player, self-motivated with good communication and organisational skills, who can work independently at customer sites. A passion and drive to provide the highest level of customer satisfaction. Analytical trouble shooting and problem-solving skills. Demonstrable experience of working on customer sites. Proven experience in a customer field service environment will count favorably. Current, full RSA driving licence. Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction. WHY YOU SHOULD JOIN MALVERN PANALYTICAL: A fast learning curve in an exciting, challenging and open environment, where you will work within an interdisciplinary team. Varied and interesting work, career development and growth, collaborative working. A vibrant and multicultural team of smart people. Career development and growth. We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible. Through the analysis of materials, our high precision analytical systems and top‑notch services support our customers in creating a better world. We partner with many of the world’s biggest companies, universities and research organisations. We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. With over 2300 employees, we serve the world and we are part of the Spectris Group, the world‑leading precision measurement group. Malvern Panalytical, part of the Spectris Group, is committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organisation and we prize diversity. Your unique perspective is important to us. #J-18808-Ljbffr