Call center Operations manager

2 days ago


Gauteng, South Africa B Lion Business Consulting Services Full time

This is a full-time remote role for a Call Centre Operations Manager. The Call Centre Operations Manager will oversee day-to-day operations to ensure smooth functioning and efficiency of the center. Responsibilities include supervising and developing team leaders, analyzing performance metrics, implementing strategies to improve service delivery, and ensuring compliance with company policies. The role requires proactive problem-solving to address customer service challenges and ensure a high-quality customer experience while achieving operational goals. Qualifications Strong leadership and team management skills, with experience in supervising and training staff Proficiency in customer service operations, communication, and performance analysis Recruitment of new staff members Ability to implement strategies and drive improvements in processes and efficiency Proficiency in call center software and tools, as well as familiarity with CRM systems Strong analytical and problem-solving skills Excellent time management and organizational skills A bachelor's degree in business administration or a related field is preferred Prior experience in a call center management or operations role is an advantage


  • call center agent

    2 days ago


    Roodepoort, Gauteng, South Africa FOLOYI SM Full time R200 000 - R250 000 per year

    We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will handle inbound and outbound customer calls, provide excellent customer service, resolve customer complaints, and meet sales targets.Key Responsibilities:Seek leads, Calls and close the customerRespond to customer inquiries, complaints,...


  • Gauteng, South Africa Global Brokers Agency Full time

    We are currently looking for sales consultants who have a minimum of 6 months and above experience. We are doing sales in our call center and face to face. **Job Type**: Temp to perm Contract length: 3 months **Salary**: From R10,000.00 per month COVID-19 considerations: Yes, we are responding to COVID - 19 precautions. Ability to commute/relocate: -...

  • Call Centre Manager

    4 days ago


    Johannesburg, Gauteng, South Africa Quantanite Full time R900 000 - R1 200 000 per year

    Title: Call Centre ManagerLocation: Sandton / Rosebank About UsAt Quantanite, we are a premier BPO provider committed to delivering exceptional customer service solutions. Our work environment is dynamic, inclusive, and fosters innovation, collaboration, and professional growth. If you are passionate about leading teams, optimizing operations, and enhancing...

  • Call Centre Agent

    2 weeks ago


    Johannesburg South, Gauteng, South Africa SBI Full time R104 000 - R156 000 per year

    We are searching for a polite, Call center agents to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. preferably matriculants or Entry level applicants(starters). Positions available for insurance, finance and cellular...


  • Johannesburg, Gauteng, South Africa Quantanite Full time R650 000 - R1 300 000 per year

    Lead. Transform. Accelerate Growth.Quantanite is expanding — fast — and our excellence is being recognized across the industry. We are proud to announce that we have been awarded TOP BPO Operator of the Year 2025 at the prestigious BPESA Awards, alongside numerous other recognitions in multiple other categories.As we continue scaling and onboarding major...

  • Marketing Manager

    1 week ago


    Gauteng, South Africa Club Med SAS Full time

    **Club Med profile**: Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand. Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 80 years and now operate close to 70 sun...


  • Gauteng, South Africa lixil africa Full time

    To effectively manage and maintain the call centre calls in a professional and diplomatic manner, ensuring excellent customer service at all times. The incumbent must ensure that the calls logged are successfully closed in a timely manner. **Roles and Responsibilities** - Providing a professional service in terms of advice and problem solving to telephonic...


  • Gauteng, South Africa Premier Full time

    **Purpose of the job**: To be a strategic link in our customers’ communication processes, committed to exceeding their expectations by managing customer information and processing of complaints received from various sources. **Key Responsibilities** - Maintain excellent customer relations and have a professional attitude - Effectively manage behaviour...


  • Johannesburg South, Gauteng, South Africa R. Corporation Full time R104 000 - R156 000 per year

    We are looking for young and vibrant individuals who are willing to undergo Call Center on-the-job training within our organisation. These candidates will establish insurance policies by obtaining client information; determining eligibility; maintaining database. The training takes a minimum of up to 5 days after which candidates are assessed and certified...


  • Bryanston, Gauteng, South Africa Prime South Africa Full time R250 000 - R450 000 per year

    The RoleAs a Junior Manager in Quality and Call Compliance, you'll be the engine behind operational excellence and quality delivery. You'll play a critical role in empowering our Quality and Call Compliance Manager professionals and supervisors by ensuring accuracy, elevating coaching practices, and translating insights into action. This role is perfect for...