Administrator: Call Centre

7 days ago

Gauteng, South Africa lixil africa Full time

To effectively manage and maintain the call centre calls in a professional and diplomatic manner, ensuring excellent customer service at all times. The incumbent must ensure that the calls logged are successfully closed in a timely manner.

**Roles and Responsibilities**
- Providing a professional service in terms of advice and problem solving to telephonic enquiries.
- Assisting clients with queries who call the call
- centre.
- Following up on calls received to ensure that all customers’ needs have been satisfied.
- Maintain a positive marketing disposition, turning possible negativity into marketing opportunities.
- To ensure stock is available to technicians for their service calls.
- All calls received must be captured/recorded on the live tracking sheet.
- All calls received must be attended to effectively and efficiently and in line with the company policy.
- All closed SRQ job cards need to be filled in at all times once received by technicians.
- Ensure that customer complaints are timeously and satisfactorily resolved.
- Compile statistical data on product failures and relevant costs, locally and nationally.
- Compile statistical data on service calls, both once-off, successful and repeated calls at the same site for whatever reason.
- Liaise with relevant leaders on problems regarding products in the “fi eld” and the steps to be taken in resolving these.
- Report sales/marketing related information gathered from sites by the Service Dept. to the relevant leaders.
- Ensuring that a SRQ job card is created for all stock requested from Stores.

Application Question(s):

- Have you worked on Google Workspace? How many years experience do you have?

**Education**:

- High School (matric) (preferred)

**Experience**:

- Call Centre/Customer Service: 3 years (preferred)

Work Location: In person

Application Deadline: 2025/09/10

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