Junior Customer Solutions Centre Consultant Global Grade 09

3 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa Barloworld Equipment Full time

Key Outputs Proactively contact retail customers by telephone, email and other channels to generate revenue by selling campaigns. Handle inbound, unsolicited prospect calls and convert them into sales. Lead identification, qualification and closure. Drive Construction (CI) Sales Execution discipline: Sales Funnel Management On-boarding of retail customers to digital platforms e.g., PCC Utilise systems (OLGA, C4C, Salesforce, SAP etc.) and processes to improve aftersales performance. Maintaining customer data and developing good relationships with other areas of the business Management of Marketing PSEs opportunities and ensure they are actioned and updated timeously. Effective relationship, people and team management. Effective self-management and performance ownership. Develop a strong team focused on delivering superior service to BWE CI regions Achieve or exceed daily, weekly, monthly sales target. Understand full range of Barloworld’s product offerings and promote dealership services including parts, services, merchandising programs and digital solutions. Qualification, Experience And Competencies Minimum Required Qualification National Diploma or equivalent Minimum Required Experience Proficiency in one of three languages (English/Portuguese/Mandarin) Demonstrative success in telesales prospecting and developing new business opportunities Technical; Customer Service or Sales experience Experience in conflict resolution and resolving customer queries Mechanical interest and/or experience Previous functional area experiences advantageous (machine sales, parts sales, service, power etc.) Advanced MS Office skills and experience with CRM and ERP systems Minimum Required Competencies Communication Skills; Customer Responsiveness Results Orientated Building the Brand Rule Orientation; Adaptability Stress Management; Thoroughness/Accuracy Interpersonal skills; Teamwork; Product Knowledge #J-18808-Ljbffr

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