Service Desk Agent I

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric...

**ROLE PURPOSE** While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring and tracking...

Requirements: Some Tertiary IT Qualification or relevant qualification. 1 to 2 Years IT Service Desk experience is a MUST HAVE. HDM, FORME, ARIS Service Desk Software will be a huge advantage. Enable Monitoring Software experience will be an advantage. Duties: Answer, Log, Monitor, Follow up and Close User Support Calls. Chace 1st Line Desktop Support...

Requirements: Some Tertiary IT Qualification or relevant qualification.1 to 2 Years IT Service Desk experience is a MUST HAVE.HDM, FORME, ARIS Service Desk Software will be a huge advantage.Enable Monitoring Software experience will be an advantage. Duties: Answer, Log, Monitor, Follow up and Close User Support Calls.Chace 1st Line Desktop Support...

Requirements: Some Tertiary IT Qualification or relevant qualification.1 to 2 Years IT Service Desk experience is a MUST HAVE.HDM, FORME, ARIS Service Desk Software will be a huge advantage.Enable Monitoring Software experience will be an advantage. Duties: Answer, Log, Monitor, Follow up and Close User Support Calls.Chace 1st Line Desktop Support...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

Ensure successful and high-quality service delivery by effectively supporting business with global projects. - South Africa - Midrand - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Disability insurance- Internal career development- Job with purpose- Mentor program- Onboarding program- Pension scheme- Trusted working...

On-line Customer Services Agent, Midrand, 1 year contract, R16k Neg, 3 to 5 years’ experience in on-line customer services, sales orders, queries, follow up and credits. **Salary**: R15 000,00 - R20 000,00 per month

**Introduction** The main purpose of the role is to assist the Quality department in to recommending, implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties & Responsibilities** - Setting coaching and remediation sessions between the Service Desk Consultants...

The main purpose of the role is to identify and monitor training needs in the Service Desk department, thereafter ensuring that continuous training is implemented. Managing the success of the training programs implemented. **Duties and Responsibilities** The IT Support Trainer will be required to execute the following duties and responsibilities, but not...

**Qualifications & Experience**: - Matric - BTech or relevant equivalent - ITIL - Minimum of 8 years relevant IT industry experience including 4 years management experience - Experience in managing enterprise IT Help Desk operations - Track record shift work-based operations, project management and business continuity - Travel to all units required on a...

Midrand, Gauteng - Real Estate **Residential Sales Agent (JB3812)** Midrand, Gauteng R10 - 12 000 basic plus commission - benefits include: A company car, cell phone, laptop and monthly incentives on achieved sales targets Permanent A distinguished developer, recognized for its unwavering commitment to premium projects in the Gauteng region, is actively...

**Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...

**(Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2** **Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience...

Well Established Rental Real Estate Company. We are expanding our rental division to Midrand and are on the lookout for driven, enthusiastic, and like minded individuals willing to learn and grow within this role. Experience in the industry is a bonus but someone willing to learn and with the right attitude can also apply. - Optimist, Presentable and good...

Gauteng, Midrand - R 20000 - R 22500 Monthly Cost To Company (Medical Aid and Pension Fund) Medical Consumerables Giant looking for a customer-centric Support Agent. Based in Midrand **Minimum requirements**: - Matric is a minimum requirement - Tertiary Qualification is advantageous - 3+ Years Experience in a Customer Service role in the Instrumentation...

Home Concept is a successful, well-established Kitchen company, with various service points throughout South Africa. An exciting opportunity exists within our company, to become an Agent in multiple regions. We are currently looking for an agent to service **Midrand, Gauteng.** This will be done via well-established retailers within the retail sector. To be...

**These expectations drive my success: ** I role-model and coach my team on safe behaviours; I respond to, report and investigate hazards, near-misses and incidents. I lead a team to provide both responsive and preventative maintenance support to the Distribution Centre, including; equipment servicing, external grounds, automation, waste removal, and site...

**Minimum Requirements**: - 2 years of freight industry experience in a similar role - Grade 12 or equivalent - Sound geographical knowledge of Johannesburg - Administration and organizational skills - Problem-solving - Reliable and trustworthy - Must be a team player and adapt to change easily - Parcel Perfect is advantageous - Attention to detail and...