Customer Service Agent

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric...

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

Duties & ResponsibilitiesHandle walk in customer escalationServe as an intermediary between the customer service team and repair techniciansDesired Experience & QualificationWorking experience in the service industryTechnical background (Advantageous)IT qualification (Advantageous)Package & RemunerationR 10 000 pm

Matric and 3 years Customer Support / Internal Sales experience is essentialExperience in a Medical Environment is essentialDutiesAttend to sales order for various hospitals or medical practicesAttend to communication and all administration from point of order to final delivery to the customerGenerating quotesPreparing pro-forma invoices and final...

Matric and 3 years Customer Support / Internal Sales experience is essentialExperience in a Medical Environment is essentialDutiesAttend to sales order for various hospitals or medical practicesAttend to communication and all administration from point of order to final delivery to the customerGenerating quotesPreparing pro-forma invoices and final...

Contact Center Agents, Customer Service inbound & outbound Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of contact center's large team and the front line for our customers, making it essential you have a positive and friendly approach. **Responsibilities**: Ensure all...

Role Purpose Management and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. Experience and Qualifications - 3 Years'...

Customer Services - Online orders, Midrand, 1 year contract, RNeg, 3 to 5 years’ experience in customer services dealing with Online order, queries and sales. **Job Types**: Full-time, Temporary Contract length: 12 months **Salary**: From R15 000,00 per month **Experience**: - online Customer service: 2 years (preferred)

**Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...

**Job Title / Role**:Customer Services Professional*** **Organization**:Lead Country South Africa (Customer Business Centre)** **Location: Midrand, South Africa** **Reporting Manager: Customer Services Professional Supervisor** The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the...

**Job Objective**: The call center agent’s role also entails taking clients’ orders and resolving technical issues. He/she also tries as much as possible to deal with whatever issues clients complain about on their first call. **Key Responsibilities** Answering or making calls to clients to learn about and address their needs, complaints, or other...

Grade 12 (Matric) is essential. Minimum of 3 years Customer Support experience is required Experience in a Medical field is essential Proficiency in MS Office, specifically Excel (advanced), MS Word and Outlook is essential. Computer literacy on Syspro or SAP or similar ERP systems will secure. You will process orders received from customers and respond...

Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while...

Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while...

**Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...

Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). We exist to remove the financial barrier to true unlimited internet access for those in the townships of South Africa while providing the...

**Responsibilities**: - Provide initial hardware support - Effectively resolve customer complaints - Log and close calls in the call desk system - Maintain real-time call updates in the system - Identify issues and escalate them to supervisors - Offer product and service information to customers - Manage a high volume of inbound and outbound calls...

**Purpose of the role** The main purpose of the role is to work closely with the Senior Service Desk Quality Analyst to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved **Duties & Responsibilities** **The Junior Service Desk Quality Analyst will be required...

Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...