Team Administrative Assistant

2 weeks ago

Gqeberha Nelson Mandela Bay Metropolitan Municipality Eastern Cape South Africa Freerecruit.co.za Full time

Job Purpose:
Provides general administrative support to geographical teams.  The area of assistance required from a Team Assistant differs between teams as a result of the type of doctors in each team.  A team assistant can thus only perform a few of these tasks or all of these tasks, depending on the volumes within each team.  This is taken into account with each performance appraisal completed and will not negatively impact the Team Assistant.

Key Performance Areas:

1. Control of Patient Demographics
1.1. Ensure that the patient demographic and claim data is correctly captured on CAP prior to the Account Administrator’s assessment of accounts.
1.2. Ensure that the demographic data is also correct on all medical documents received
1.3. Effort should be made to obtain the knowledge regarding procedure for batch assessment, CF rules and CAP functions to enable a more in –depth checking of documentation.

2. Capture of Medical Report data
2.1. Capture Medical Report data on CAP as directed by Supervisor.
2.2. This Key Performance Area is dictated per team especially prevalent in teams where a high volume of medical report data must be captured.  (i.e. All TAs will receive training on how to capture medical report data, but will not necessarily need to capture such reports in all teams)

3.  Prepping of  weekly batches
3.1. Responsible to ensure that the basic prepping of weekly batches is completed timeously for the account administrator(s) to process the batch.
3.2. Ensure that the documentation for each account is stapled in the correct order for submission to the CF.
3.3. Ensure that the accounts and documents are annotated correctly with the account barcode as well as the various document barcodes.
3.4. Ensure that the basic assessment of the employer documentation is completed with the relevant follow ups noted on CAP.
3.5. Ensure that all employer requests are drafted, sent and attached to the correct account before the account administrator receives the batch.
3.6. Ensure that all employer requests are confirmed telephonically with the employer.
3.7. Ensure that all relevant documentation (employer & medical) from the folders are printed and attached to the account in the correct order.

4. Employer Liaison
4.1. Identifying the relevant outstanding employer queries for the batches received from clients.
4.2. Contacting the employers to resolve the outstanding queries.
4.3. Compose query letter to employer regarding the outstanding query in Word.
4.4. Follow up with employers the queries not yet resolved with each batch.
4.5. Ensure that the outstanding employer queries are actively resolved.

5. Utilization of eCOIDA
5.1. CompSol has been appointed to either invoice accounts (from job cards) for a limited number of service providers on eCOIDA or alternatively complete the claim on eCOIDA as well as the uploading of documents.
5.2. In teams where CompSol has been appointed as per 5.1 above, the Team Assistant will be allocated additional tasks to complete on eCOIDA.

6. Outstanding Information on Debtor’s Book
6.1. Act on instruction from the AA(s) to investigate outstanding claim related documentation on debtor’s book(s).
6.2. Investigate such not accepted claims and request relevant documents from employers.
6.3. Provide feedback after completion of such a project to the AA & Sup.
6.4. Verify that documents for long outstanding accounts are annotated correctly on a regular basis.
6.5. Ensure that additional documents received are sent for extra scanning (A- batch).

7. Registration of claims on CF website
7.1. Ensure that high value claims in batches are promptly registered on the CF website.
7.2. Assist with registering claims via the Mirror System as needed by management.

8. General Administration Support
8.1. Check the CF website for claim numbers and update CAP with the relevant information.
8.2. Phone the CF to confirm employer registration details or claim information as per queries identified.
8.3. Open cases on CAP for the manual clients.
8.4. Ensure that all batches logged for the team are collected from the Post Master on a daily basis.
8.5. Capture and barcode the documentation for additional scanning (A-batches) on CAP.
8.6. Check that such documents were properly scanned after scanning completed by the Logistics department.
8.7. Log the previous day’s batches updated by the Supervisor with the Logistics Department for scanning by 9am.
8.8. Ensure that you are aware of the rules and guidelines provided by the Company in your training manual.

9. Special projects
9.1. Complete any special projects on instruction from Supervisor and/or Management.
Job Requirements
Job Specification
1. Matric (Grade 12) or equivalent qualification
2. Computer literate – basic knowledge of MS Office (Word, Excel, Email)
3. Fluent in English. Afrikaans will be advantageous
4. Ability to work in a team
5. Ability to accurately process large volumes of paperwork, including electronic submissions
6. Flexible to adapt to changes in daily routine on short notice
7. Excellent telephonic communication skills
8. Experience in medical administration will be advantageous

Requirements
1. A minimum of 6 months experience in office administration and/or call centre

3. The recruitment process:
a. Phase 1 – Relevant Technical Skills testing – Competent applicants will proceed to the next phase
b. Phase 2 –Interview

The post Team Administrative Assistant appeared first on freerecruit.co.za .

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