Call Centre Agent

56 minutes ago


Cape Town, South Africa Mindmatch Consulting Full time

Are you interested in joining our clients team of call centre agents, do you have a passion for customer service?

Do you want to work for a global outsourcer that values your skills and talents? If yes, then we have the perfect job for you

 

We are looking for call centre agents to join our client’s team in Woodstock, Cape Town

Working hours: 15:00 – 06h00 on rotational shifts, Monday to Sunday

As a call centre agent, you will be responsible for:

Answering inbound calls from customers and providing them with information, solutions and support

Upselling when the opportunity presents its self

Handling customer complaints and escalations in a professional and courteous manner

Following up with customers to ensure their satisfaction and loyalty

Meeting and exceeding performance targets and quality standards

Working as part of a dynamic and diverse team

To be successful in this role, you will need:

Excellent communication skills

A fluent level of English

A flexible and adaptable attitude

At least 12 months of customer service experience, within call centre environment, preferably an International BPO

A matric certificate

Empathy and understanding for customers’ needs and emotions

If you are interested in this opportunity, please apply online today. We will contact you shortly to schedule an interview.

Criminal Clear record is not negotiable 

Don’t miss this chance to work for a global outsourcer that offers you:

A competitive salary and benefits package

Subsidised transport home (within 30km radius) during the unfavourable hours

Medical aid

Group Life

A great opportunity to expand on your career

Training

A friendly and supportive work environment

A career development and growth plan

A chance to make a difference in the lives of customers

Apply now and join the team

 

 


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