Aftermarket Manager

1 month ago

Kempton Park, South Africa Objective Personnel Full time
Qualifications:
  • Matric
  • Technical Qualification is an advantage

Requirements:
  • 10 Years Experience in Aftermarket or Operational Management
  • Technical business understanding; especially in mining industry
  • Outstanding consultative abilities and excellent interpersonal skills with executive level customers and partners
  • Ability to work collaboratively with colleagues and staff to create a result driven, team oriented environment
  • Ability to plan and manage both strategic
  • Works in partnership with almost all departments of the Headquarters
  • Represents the company as appropriate in its relationships with major customers, suppliers, competitors
  • South Africa and Required Regional and International Travel

Responsibilities:
  • Oversees the customer support process, ensuring that customers receive prompt and effective assistance with any issues, inquiries, or complaints they may have after purchasing a product or service
  • Resolving any problems or issues that arise post-sale, whether they involve product defects, delivery delays, or dissatisfaction with the service provided
  • Lead a team of Workshop and Field service Supervisors and Managers or support staff, providing guidance, training, and support
  • Improve the aftersales processes and procedures to enhance efficiency, effectiveness, and customer satisfaction
  • Build and maintain strong relationships with customers
  • Analyzes customer feedback, support tickets, and other relevant data to identify trends, issues, and areas for improvement
  • KPIs related to customer satisfaction, response times, resolution rates, and other metrics to assess the effectiveness of the aftersales support operations and make adjustments as needed
  • Ensures that the aftersales activities comply with relevant regulations and quality standards, such as industry regulations and company policies. This includes monitoring
  • compliance with service level agreements (SLAs) and implementing quality assurance measures to maintain high service standards.1

  • Aftermarket Manager

    1 month ago

    Kempton Park, South Africa Jobted ZA C2 Full time

    Qualifications: - Matric - Technical Qualification is an advantage Requirements: - 10 Years Experience in Aftermarket or Operational Management - Technical business understanding; especially in mining industry - Outstanding consultative abilities and excellent interpersonal skills with executive level customers and partners - Ability to work...

  • Aftermarket Manager

    3 weeks ago

    Kempton Park, South Africa Objective Personnel Full time

    Qualifications:MatricTechnical Qualification is an advantageRequirements:10 Years Experience in Aftermarket or Operational ManagementTechnical business understanding; especially in mining industryOutstanding consultative abilities and excellent interpersonal skills with executive level customers and partnersAbility to work collaboratively with colleagues and...

  • Aftermarket Operations Director

    1 month ago

    Kempton Park, Gauteng, South Africa Objective Personnel Full time

    Job DescriptionObjective Personnel is seeking an experienced Aftermarket Manager to oversee the customer support process and improve aftersales processes and procedures.Key Responsibilities:Ensure customers receive prompt and effective assistance with any issues, inquiries, or complaints.Resolve problems or issues that arise post-sale, including product...

  • Aftermarket Manager

    1 month ago

    Kempton Park, South Africa Objective Personnel Full time

    Qualifications:MatricTechnical Qualification is an advantageRequirements: 10 Years Experience in Aftermarket or Operational ManagementTechnical business understanding; especially in mining industryOutstanding consultative abilities and excellent interpersonal skills with executive level customers and partnersAbility to work collaboratively with colleagues...

  • Workshop Manager

    4 months ago

    Kempton Park, South Africa CARtime SA Full time

    Our workshop in Kempton Park, Gauteng, is looking for a Workshop Manager. Applicants who have previously worked for an aftermarket service centre such as BOSCH, e-Car, Car Service City, Car Care Clinic etc. will be given preference. **Requirements**: - Valid driver’s licence - Mechanical Background (vehicles) - Automotive Background (workshop) - Math...

  • Digitalization Manager

    2 months ago

    Kempton Park, Gauteng, South Africa Profession Hub Full time

    Job SummaryThe Digitalization Manager - Products and Services will be responsible for driving the digital transformation of the Group's Products and Services business units. This role will focus on developing and implementing a digitalization strategy for the global product lines and the Group service and spare parts business.Key ResponsibilitiesDevelop and...

  • Digitalization Manager – Products and Services

    2 months ago

    Kempton Park, South Africa Jobted ZA C2 Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units. - This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spare parts business to enable a modern and effective...

  • Digital Transformation Specialist for Products and Services

    2 months ago

    Kempton Park, Gauteng, South Africa Profession Hub Full time

    Job Summary:The Digital Transformation Specialist for Products and Services will focus on the digitalization of the Group's Products and Services business units, driving standardization and modernizing customer interactions.Main Responsibilities:Develop and implement a digitalization strategy for global product lines and the Group service and spare parts...

  • Digitalization Manager – Products and Services

    1 month ago

    Kempton Park, South Africa Profession Hub Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units.This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective interaction...

  • Digitalization Manager – Products and Services

    2 months ago

    Kempton Park, South Africa Profession Hub Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units. This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective...

  • Digitalization Manager – Products and Services

    2 months ago

    Kempton Park, South Africa Profession Hub Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units.This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective interaction...

  • Lcs Sales Rep

    4 months ago

    Kempton Park, South Africa Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...