Digital Transformation Specialist for Products and Services
2 weeks ago
Job Summary:
The Digital Transformation Specialist for Products and Services will focus on the digitalization of the Group's Products and Services business units, driving standardization and modernizing customer interactions.
Main Responsibilities:
- Develop and implement a digitalization strategy for global product lines and the Group service and spare parts business, ensuring alignment with business goals.
- Independent project management of digital transformation projects, from strategy to go-live, including post-go-live analysis and refinement.
- Analyze customer journeys and internal processes to identify pain points and develop improvements for the customer experience.
- Collaborate with cross-functional teams to develop and implement improved processes, ensuring effective project communication and team alignment.
- Oversee product development and work closely with the engineering team to ensure timely and high-quality product delivery.
- Drive the implementation of all engineering activities related to products, spare parts, and aftermarket services as part of the global S/4 HANA transformation.
- Coordinate with subsidiaries on global requirements for the strategic digitalization roadmap.
- Monitor new technologies to develop and improve competitiveness.
- Drive ongoing optimization measures to maintain and improve effectiveness and efficiency in the service and spare parts business.
- Manage projects of low to medium complexity, ensuring economic, qualitative, and time-related results.
- Regularly report progress, costs, and project risks to IT management.
- Coordinate activities with relevant stakeholders and ensure compliance with contractual obligations and Group specifications.
Requirements:
- 5+ years of experience in a comparable field, preferably in mechanical and plant engineering.
- University degree in business administration, engineering, computer science, or comparable.
- Passion for building great products to solve customer and business challenges.
- Experience in spare parts business and management in a global environment.
- Practical experience in project and change management, including PRINCE2/PMBoK/SCRUM/Agile.
- Knowledge of process design and optimization, as well as experience in introducing tools and new processes.
- Excellent knowledge of SAP or other ERP systems, ideally with experience in customization and integration.
- Dynamic and proactive work style with good communication and problem-solving skills.
- Ability to work in an international team and high intercultural competence.
- Business fluent in German and English, with Spanish and Portuguese being beneficial.
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