Social Media Community Manager

2 months ago


Cape Town, South Africa Callforce Direct Full time

Vodacom Social Media Community Manager

 

Job Summary:

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

We craft social media communities for leading brands. Seeking a skilled Community Manager to drive engagement and connection. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results.

 

As a Community Manager, you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement.

 

Duties and Responsibilities:

  • Develop and implement content and community strategies
  • Manage content implementation and community engagement
  • Foster creativity and thought leadership
  • Build internal and external relationships
  • Understand client business and requirements
  • Identify areas for team growth and improvement
  • Moderate social platforms and engage with communities
  • Monitor industry trends and technologies
  • Respond to customer inquiries via online chat and messaging
  • Provide product/service information and assistance
  • Maintain professionalism and excellent customer service
  • Document customer interactions
  • Meet/exceed performance targets
  • Stay updated on product knowledge and company policies

 

Requirements and Qualifications:

  • Matric qualification
  • Excellent written communication skills
  • Strong problem-solving and logical thinking
  • Computer proficiency and chat/messaging platform familiarity
  • Multitasking and adaptability
  • Customer-focused attitude (empathy, patience)
  • Flexibility (evenings, weekends, holidays)
  • Team player with strong interpersonal skills

Required Skills & Experience:

  • Excellent communication (written & verbal)
  • Social media expertise
  • Community analysis and behavior understanding
  • Data analysis and insights
  • Attention to detail
  • Creative thinking
  • Organizational skills
  • Ability to work under pressure
  • Cross-functional team collaboration
  • Sports knowledge
  • Sponsorship landscape experience

 

Essential Traits:

  • Fun-loving: enjoy work and play
  • Courageous: bold and brave in innovative work
  • Loyal: committed to company mission and colleagues
  • Inspirational: teach and foster growth
  • Proactive: take initiative, seek opportunities

 

Days & times of work:

  • The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

 

 



  • Cape Town, South Africa Scout PR & Social Media Full time

    Job description We are looking for a dynamic junior social media manager with a passion for lifestyle, who can: Write (social media posts) Schedule posts Analyse data and do reports Picture-edit Create Feed posts, Reels and Stories Paid social media (boosting) experience is advantageous and the person must be detailed oriented and able to take...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa Clockwork Media Full time

    If you’re passionate about all things social media and have a knack for creating engaging content, we want you! Clockwork is seeking a Social Media Manager to join our dynamic team. As a Social Media Manager, you’ll be responsible for developing and implementing social media strategies, creating compelling content, and fostering strong community...

  • Social Media Manager

    5 months ago


    Cape Town, South Africa Mark1 Media Cape Town Full time

    Mark1 is looking for an experienced, creative and independent social media manager to nurture a variety of brands including pharmaceutical, alcohol, tech and automotive. Most importantly, we're looking to work with someone who can work independently, nurturing each brand’s social approach with meticulous care. Each member of the MK1 team is collaborative,...


  • Cape Town, South Africa Mag 7 Media Full time

    Overview: We are seeking a talented and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for managing and implementing our social media strategy to increase brand awareness, drive website traffic, and engage with our target audience. This is an exciting opportunity to make a significant impact on our...

  • Social Media Intern

    5 months ago


    Cape Town, South Africa Highbury Media TA Habari Media Full time

    We're hiring three social media interns, seeking to gain workplace experience, more importantly, who has a genuine passion for all things digital. As part of our innovative team, you'll play a vital role in representing woman lifestyle brands such as Bona, Rooi Rose, etc. on various platforms, engaging with our audience and staying on top of the latest...


  • Cape Town, South Africa Reach Digital Full time

    Are you passionate about social media and are looking to join vibrant digital marketing team? Look no further. Reach Digital SA is looking for a social media community manager to join our team in Cape Town. We are looking for someone who is passionate about social media and has experience in managing social media pages on behalf of clients. We are looking...


  • Cape Town, South Africa The Digital Media Collective Full time

    **Key responsibilities**: **Client management**: drive and maintain strong relationships with clients. Understand and align with their business targets and goals. **Campaign planning and execution**: develop, implement, and optimise social media campaigns across various platforms. Ensure all campaigns align with client's performance objectives and are...

  • Social Media Intern

    6 months ago


    Cape Town, South Africa Highbury Media TA Habari Media Full time

    Are you passionate about content creation and social media? We are seeking a digital media intern residing in Cape Town, currently unemployed, and seeking to gain workplace experience by joining our dynamic editorial team (digital) and working on our liefestyle titles. Habari Media is a media powerhouse, whose world-class titles connect brands to targeted...

  • Social Media Executive

    6 months ago


    Cape Town, South Africa Seven Eight Six Media Group Full time

    **REMOTE - UK WORKING HOURS - PLEASE SHARE YOUR PORTFOLIO UPON APPLYING** **Overview**: If you live and breathe marketing, we need to talk. **About Us**: Seven Eight Six specialises in Brand, Web Development, and Creative Design. We are dedicated to creating compelling and innovative solutions that elevate our clients' brands and engage their audiences. We...


  • Cape Town, South Africa Ladles of Love Full time

    We are looking for a qualified social media community manager to join our team. If you are a tech-savvy creative professional, experienced in social media and LinkedIn marketing, we would like to meet you. Ultimately, you should share our vision for a better world, be passionate about purpose and able to act as the face and voice of our brand and manage...


  • Cape Town, Western Cape, South Africa Talent Sam Full time

    Job Title: Social Media Community ExecutiveThe Social Media Community Executive is responsible for developing and implementing a comprehensive online community strategy to foster engagement and loyalty across various social media platforms.Key Responsibilities:Community Engagement: Actively engage with the online community by responding to comments and...


  • Cape Town, South Africa Highbury Media TA Habari Media Full time

    We are seeking a dynamic sports social media manager and content creator to elevate our sports brand's digital presence. This role is ideal for someone with a deep passion for sports, digital storytelling, and engaging sports fan communities. **Responsibilities**: Execute social media strategies that reflects our brand's vision and the excitement of the...


  • Cape Town, South Africa The Social Effect Full time

    Have you recently finished a marketing, advertising, or writing degree or diploma and are looking for that first leg up? We are looking for a marketing intern who will effectively act as a marketing coordinator to support our social media, outbound, and internal marketing teams. The majority of our Interns go on to become full-time employees, so this really...


  • Cape Town CBD, South Africa Callforce Direct Full time

    We are seeking a dedicated professional to join our team as a Social Media Community Manager.About Callforce DirectAt Callforce Direct, we craft social media communities for leading brands. Our dynamic team is passionate about delivering exceptional results and creating engaging experiences for our clients and their customers.Job SummaryThis role will play a...


  • Cape Town CBD, South Africa Callforce Direct Full time

    We are seeking a dedicated social media expert to join our team at Callforce Direct. Our company crafts engaging social media communities for leading brands, and as a Social Media Community Manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.Your primary goal...


  • Cape Town, South Africa Highbury Media TA Habari Media Full time

    Highbury Media T/A Habari Media is a media powerhouse, whose world-class titles connect brands to targeted audiences. We're hiring a social media/digital intern, seeking to gain workplace experience, more importantly, who has a genuine passion for all things digital. **Key duties**: Brainstorming creative concepts. Offering creative insight on how we can...


  • Cape Town, South Africa Highbury Safika Media Full time

    **Highbury Media T/A Habari Media is a media powerhouse, whose world-class titles connect brands to targeted audiences.We're hiring a Social Media/Digital intern, seeking to gain workplace experience, more importantly, who has a genuine passion for all things digital.** **Key duties**: - Brainstorming creative concepts. - Offering creative insight on how...


  • Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Vodacom Social Media Community Manager Job Summary: We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent...

  • Social Media

    6 months ago


    Cape Town, South Africa Highbury Safika Media Full time

    **Highbury Media T/A Habari Media is a media powerhouse, whose world-class titles connect brands to targeted audiences. We are seeking a marketing coordinator to join our marketing team, based in Ndabeni, Cape Town.** **Daddy’s deals is an e-commerce website that houses the best value deals available nationwide, attracting a multi-million customer base...


  • Cape Town, South Africa CallForce Full time

    Vodacom Social Media Community Manager  Job Summary:We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer...