Social Media Community Manager

3 months ago


Cape Town, South Africa Callforce Direct Full time

Vodacom Social Media Community Manager

 

Job Summary:

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

We craft social media communities for leading brands. Seeking a skilled Community Manager to drive engagement and connection. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results.

 

As a Community Manager, you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement.

 

Duties and Responsibilities:

  • Develop and implement content and community strategies
  • Manage content implementation and community engagement
  • Foster creativity and thought leadership
  • Build internal and external relationships
  • Understand client business and requirements
  • Identify areas for team growth and improvement
  • Moderate social platforms and engage with communities
  • Monitor industry trends and technologies
  • Respond to customer inquiries via online chat and messaging
  • Provide product/service information and assistance
  • Maintain professionalism and excellent customer service
  • Document customer interactions
  • Meet/exceed performance targets
  • Stay updated on product knowledge and company policies

 

Requirements and Qualifications:

  • Matric qualification
  • Excellent written communication skills
  • Strong problem-solving and logical thinking
  • Computer proficiency and chat/messaging platform familiarity
  • Multitasking and adaptability
  • Customer-focused attitude (empathy, patience)
  • Flexibility (evenings, weekends, holidays)
  • Team player with strong interpersonal skills

Required Skills & Experience:

  • Excellent communication (written & verbal)
  • Social media expertise
  • Community analysis and behavior understanding
  • Data analysis and insights
  • Attention to detail
  • Creative thinking
  • Organizational skills
  • Ability to work under pressure
  • Cross-functional team collaboration
  • Sports knowledge
  • Sponsorship landscape experience

 

Essential Traits:

  • Fun-loving: enjoy work and play
  • Courageous: bold and brave in innovative work
  • Loyal: committed to company mission and colleagues
  • Inspirational: teach and foster growth
  • Proactive: take initiative, seek opportunities

 

Days & times of work:

  • The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

 

 



  • Cape Town, South Africa Reach Digital Full time

    Are you passionate about social media and are looking to join vibrant digital marketing team? Look no further. Reach Digital SA is looking for a social media community manager to join our team in Cape Town. We are looking for someone who is passionate about social media and has experience in managing social media pages on behalf of clients. We are looking...


  • Cape Town, South Africa Ladles of Love Full time

    We are looking for a qualified social media community manager to join our team. If you are a tech-savvy creative professional, experienced in social media and LinkedIn marketing, we would like to meet you. Ultimately, you should share our vision for a better world, be passionate about purpose and able to act as the face and voice of our brand and manage...


  • Cape Town, South Africa The Social Effect Full time

    Have you recently finished a marketing, advertising, or writing degree or diploma and are looking for that first leg up? We are looking for a marketing intern who will effectively act as a marketing coordinator to support our social media, outbound, and internal marketing teams. The majority of our Interns go on to become full-time employees, so this really...

  • Social Media

    1 month ago


    Cape Town, South Africa Quidax Full time

    **About Quidax** We are a crypto startup and we are passionate about connecting people to an alternative financial system. At the core we believe that innovation in money didn’t end with dollars, pounds, and money as we know it today, there has to be something that pushes us as a race forward. We are betting it’s crypto because we’ve seen how it...


  • Cape Town, South Africa CallForce Full time

    Vodacom Social Media Community Manager  Job Summary:We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer...


  • Cape Town, South Africa Callforce Direct Full time

    Vodacom Social Media Community Manager  Job Summary:We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer...


  • Cape Town, South Africa Estate Living Full time

    We are looking for a social media manager who can continue to build our brand, drive sales leads and build online audiences. This is an office based position and role requires the person to work from Claremont, Cape Town **Key responsibilities**: Develop digital marketing strategies and content plans Research and stay up-to-date on digital marketing trends,...


  • Cape Town, South Africa Maskew Miller Learning Recruitment Full time

    **Job Desciption**: **About Maskew Miller Learning**: Maskew Miller Learning lends its name from the most trusted and recognizable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures. We are a B-BBEE - Level 1 contributor,...


  • Cape Town, South Africa Talent Sam Full time

    The Social Media Community Manager is responsible for managing the online community for our brand across various social media platforms. This role involves engaging with the community, fostering relationships, and ensuring a positive brand experience for our audience.Key Responsibilities • Community Engagement: Actively engage with the online community...


  • Cape Town CBD, South Africa Callforce Direct Full time

    Job Title: Social Media Community ManagerAbout Us:


  • Cape Town, South Africa Social Places Full time

    **Digital Media Strategist** **Job Summary**: - The Digital Media Strategist specializes in creating and implementing strategies primarily across digital media platforms. This role requires a deep understanding of digital marketing channels, including social media, search engines, display advertising, and emerging digital trends. **Key...


  • Cape Town, South Africa Mamelani Projects Full time

    Founded in 2003, Mamelani is a community development Non-Profit Organisation that recognises the impact of violence and trauma on the daily life experiences of the most vulnerable members of society. We partner with youth, community groups, organisations and policy makers to co-create safe spaces where people can share their stories, gain access to...

  • Social Media

    1 month ago


    Cape Town, South Africa Quidax Full time

    About QuidaxWe are a crypto startup and we are passionate about connecting people to an alternative financial system. At the core we believe that innovation in money didn’t end with dollars, pounds, and money as we know it today, there has to be something that pushes us as a race forward. We are betting it’s crypto because we’ve seen how it connects...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a Social Media Manager. This role is responsible for developing and executing social media strategies that engage and build relationships with the company's target audience. This includes creating and sharing engaging content, optimizing social media pages, moderating user-generated content, analyzing social data, and collaborating...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa Flash Full time

    **RESPONSIBILITIES**: - Develop and implement social media and content strategies that support business objectives and increase brand awareness. - Ensure targets are consistently met and community efforts are aligned with the overall objectives. - Collaborate with internal and external stakeholders to coordinate exceptional experiences for community members...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa Uplift Communities LLC Full time

    As a Social Media Manager, you will develop, implement, and manage our organization's social media strategy to enhance brand awareness, drive traffic, and foster engagement with our target audience. You will be expected to stay up-to-date with the latest social media trends, technologies, and best practices to improve our social media presence and...

  • Social Media Manager

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Social Media Manager.** **5* Award Winning Hotel Collection - Southern Africa** **Cape Town - Camps Bay based** **Hospitality Social media Management experience essentiaM** **Job Summary**: As the South African Social Media Manager you will be responsible for the assistance of the general social media department for all 4 southern African properties (...

  • Social Media Manager

    3 weeks ago


    Cape Town, South Africa Lesaka Technologies Full time

    A vacancy exists for a **Social Media Manager**within the **Micro - Merchant Division,** in **Cape Town, Western Cape.** Join our team as a social media manager who will play a key role in shaping our brand online. We are looking for someone who is ready to take charge of all things social media and develop and implement strategic and creative strategies...

  • Social Media Manager

    4 weeks ago


    Cape Town, South Africa MoonPay Full time

    Job title : Social Media Manager Job Location : Western Cape, Cape Town Deadline : January 05, 2025 Quick Recommended Links Jobs by Location Job by industries About the Opportunity  The Social Media Manager will be responsible for developing, implementing, and managing social media strategies to enhance brand presence, engage with...

  • Social Media Manager

    6 months ago


    Cape Town, South Africa Black Snow Agency Full time

    We are looking for an energetic, dynamic and confident social media manager with minimum five+years (±5) of experience in a social media role. The Social Media Manager is ultimately responsible for the smooth running of our clients' accounts: strategically, operationally, creatively and financially. **Main responsibilities**: As a social media manager,...