KIQ Support Intern

1 week ago


Stellenbosch, South Africa Kerridge Commercial Systems South Africa Full time
Job title : KIQ Support Intern Job Location : Western Cape, Stellenbosch Deadline : December 07, 2024 Quick Recommended Links
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  • This position will see supporting clients on the IQ Retail product by means of phone, email & TeamViewer from our Stellenbosch office.
  • Key words summarising this role: Go-getter, Willing to go the extra mile.

Key Responsibilities

  • Support clients with problems and queries relating to IQ Retail
  • Applying analytical skills in resolving problems
  • Test, replicate & logging of enhancements and defects
  • Work as part of the support team
  • Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
  • Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken 
  • Regularly updating clients regarding the status of their calls
  • Undertaking any other projects as required by Team Leader or Support Manager 

Key Requirements

Skills and qualifications

  • Grade 12 (Matric) or any other tertiary level education
  • Basic accounting, basic technical and business analytical skills

Interpersonal Skills

  • Thorough knowledge of MS Operating Systems (Win 7 to 12)
  • Experience in similar ERP or Accounting products and its contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc 

Desirable

  • MS Excel 1,2 & 3
  • SQL
  • Software Support
  • Helpdesk Experience
  • People Skills
  • Advanced Troubleshooting skills
  • Working independently
  • A snr or someone that has a proven track record 

Minimum Requirements

  • Ability to function in team
  • Proficient in English
  • Ability to use own initiative to ensure customer satisfaction
  • Technical and practical approach to problem solving
  • Must have reliable transport, valid driver’s license and ID Document.
  • Good Communication skills 
     

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