KIQ Support Intern
1 week ago
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- This position will see supporting clients on the IQ Retail product by means of phone, email & TeamViewer from our Stellenbosch office.
- Key words summarising this role: Go-getter, Willing to go the extra mile.
Key Responsibilities
- Support clients with problems and queries relating to IQ Retail
- Applying analytical skills in resolving problems
- Test, replicate & logging of enhancements and defects
- Work as part of the support team
- Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement
- Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating clients regarding the status of their calls
- Undertaking any other projects as required by Team Leader or Support Manager
Key Requirements
Skills and qualifications
- Grade 12 (Matric) or any other tertiary level education
- Basic accounting, basic technical and business analytical skills
Interpersonal Skills
- Thorough knowledge of MS Operating Systems (Win 7 to 12)
- Experience in similar ERP or Accounting products and its contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc
Desirable
- MS Excel 1,2 & 3
- SQL
- Software Support
- Helpdesk Experience
- People Skills
- Advanced Troubleshooting skills
- Working independently
- A snr or someone that has a proven track record
Minimum Requirements
- Ability to function in team
- Proficient in English
- Ability to use own initiative to ensure customer satisfaction
- Technical and practical approach to problem solving
- Must have reliable transport, valid driver’s license and ID Document.
- Good Communication skills
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