Intake & Care Advisor

2 days ago

Cape Town, South Africa Exclusively Remote Full time

Patient Case Coordinator Location: Remote (South Africa Support Team) Employment Type: Full-Time (4pm-12am) Reports to: Care Manager / Operations Manager About Us We provide companionship, personal care, transitional care, respite care, and in-home support services to seniors and patients needing assistance. Our mission is to help individuals heal, stay safe, and maintain independence in the comfort of their own homes. Role Purpose The Patient Case Coordinator ensures smooth, compassionate, and efficient coordination of all patient care cases. This role acts as the primary point of contact between patients, families, caregivers, and the care management team ensuring each patient receives the right services, at the right time, with consistent quality and communication. Key Responsibilities Patient Intake & Assessment Handle all new patient inquiries via phone, email, or online platforms. Collect medical history, care needs, preferences, and risk factors. Assist with initial screening to determine suitable care plans. Care Plan Coordination Schedule and assign caregivers based on patient needs, location, and skillset. Maintain updated care plans and communicate changes to families and caregivers. Coordinate transitional care for post-hospital or rehabilitation discharges. Communication & Support Serve as the main remote contact for families, patients, and medical partners. Provide regular updates, follow-ups, and reassurance to families. Handle concerns, escalations, and urgent care requests professionally. Case Management Administration Update patient records and care notes in the CRM/Home Care Software. Monitor compliance, incident reports, and safety concerns. Ensure all documentation meets company and healthcare standards. Caregiver Support & Scheduling Manage caregiver rosters, shift confirmations, and schedule changes. Assist caregivers with questions, care instructions, and urgent needs. Ensure coverage during emergencies or last-minute changes. Required Skills & Experience Experience in healthcare coordination, patient administration, medical assistance, caregiver scheduling, or a related field. Strong customer service and communication skills. Ability to work in a fast-paced, high-empathy environment. Proficient in CRM or care management software (training will be provided). Highly organized with excellent follow-up and case-tracking abilities. Ability to multitask, problem-solve, and stay calm under pressure. Reliable internet connection and dedicated remote workspace. Preferred Qualifications Healthcare, social work, nursing, or allied health background. Experience in elderly care, home care, or patient support roles. Understanding of medical terminology and care planning. #J-18808-Ljbffr

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