Guest Services Officer

3 weeks ago

Cape Town, South Africa Crew Life at Sea Full time

- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere - Provide information and assistance to guests regarding onboard activities, services, and amenities - Handle guest inquiries, complaints, and requests in a timely and professional manner - Manage guest accounts and process payments for onboard purchases - Coordinate with other departments to fulfill guest requests and resolve any issues - Maintain a high level of cleanliness and organization at the guest services desk - Keep track of guest feedback and make recommendations for improvement - Assist with the check-in and check-out process for guests - Conduct daily briefings to inform guests of upcoming events and activities - Handle any emergency situations and follow proper procedures - Uphold company policies and procedures at all times - Act as a point of contact for VIP and special needs guests Qualifications: - High school diploma or equivalent required, college degree preferred - Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry - Excellent communication and interpersonal skills - Strong problem-solving and conflict resolution abilities - Ability to work in a fast-paced and ever-changing environment - Proficient in Microsoft Office and reservation systems - Fluent in English, additional languages are a plus - Must be able to work flexible hours, including evenings, weekends, and holidays #J-18808-Ljbffr

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