Guest Services Officer

Job Advert SummaryTo provide an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between departments to enhance guest satisfaction.Minimum RequirementsGrade...

Job PurposeThe Guest Relations Officer is responsible for being the point of contact for all guest queries, co-ordinating guest activity requests and providing exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth rememberingKey Performance AreasPrepared Work StationIdentify...

Company DescriptionJoin us at Accor, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...

Key Responsibilities:- Greet guests upon arrival and provide them with a warm welcome- Assist guests with any inquiries, requests, or concerns they may have during their stay- Handle guest complaints and work towards providing a satisfactory resolution- Maintain a professional and positive attitude at all times while interacting with guests- Coordinate with...

As the Guest Relations Officer/ Hotel Receptionist , you will be the face of the property, ensuring each guest enjoys a world-class experience. The role includes managing check-ins and check-outs, handling reservations, coordinating guest itineraries, and liaising with multiple departments to anticipate and meet guest needs.Key ResponsibilitiesWelcome and...

Key Responsibilities:- Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship- Handle and resolve guest complaints in a timely and professional manner- Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations- Maintain a high level of customer satisfaction by...

Job Description: This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialists, you will deliver a high standard of service to all our Guests. You need to keep calm under pressure and be able to convey genuine empathy. You need to be able to work with your team in a high intensity environment,...

Guest Experience Agent(18044)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...

Job Title: Hotel Security OfficerJob Summary:The hotel security officer is responsible for ensuring the safety and security of guests, employees, and hotel property. They are expected to patrol the premises, monitor surveillance cameras, respond to emergencies, and enforce hotel policies and procedures. The ideal candidate must possess strong communication...