Client Director

3 days ago

Johannesburg, South Africa Recru-it Full time

Example skills and attributes are below:

- Senior Client interface for the company
o Facing off to client senior management teams will require strong interpersonal and communication skills to effectively engage with senior client management teams.
o The ability to build deep trusted long-term relationships with high-level stakeholders.
o Acting as an intermediary between the company and the client organisation, ensuring clarity and understanding
o Strong leadership and decision-making ability to handle complex situations and guide teams toward solutions
o Ability to address conflicts, negotiate terms, and find mutually beneficial solutions

- Keeps the company strategy in mind when qualifying the companies opportunities Pipeline Management
o Develop and maintain a robust sales pipeline to ensure consistent and sustainable growth aligned to a pre-existing account strategy.
o Collaborate across the company and the Client to identify and target new opportunities.
o Keeps the company strategy in mind when qualifying the companies opportunities
- Proposals and Contracting
o Lead the preparation, negotiation, and finalisation of customer proposals and contracts.
o Ensure all proposals align with company goals, customer needs, and financial targets.
o Work closely with the companies leadership and engineering to mitigate risks and ensure contractual obligations are achievable.
- Revenue Generation
o Develop and execute strategies to achieve and exceed revenue targets.
o Identify upselling and cross-selling opportunities within the existing customer base.
o Monitor market trends and competitor activities to inform strategic initiatives.
- Delivery Quality
o Oversee the execution of projects and services to ensure they meet customer expectations and company standards.
o Identify issues ahead of time and inspire teams to be curious and solve issues before it becomes visible to clients
o Implement metrics and KPIs to evaluate delivery performance and customer satisfaction.
o Drive a culture of continuous improvement in service delivery processes.
- Managed Service SLA Compliance
o Ensure adherence to Service Level Agreements (SLAs) for all managed services.
o Proactively address and resolve any service issues or escalations.
o Collaborate with the Managed Services team to optimise service reliability and efficiency.

Client related domain experience that is required:
- Mining and commodity related operational improvement
- Supply chain and logistics digital operational process improvement, outside of implementing traditional ERP systems

Background experience:
- Proven experience in customer management, sales leadership, and service delivery.
- Strong negotiation, relationship management, and strategic planning skills.
- Exceptional communication and interpersonal skills.
- Results-oriented with a demonstrated ability to manage multiple priorities and deliver on deadlines.

Key Competencies:
- Worked in a consulting environment, with excellent experience of building new client relationships, monetizing existing relationships, deal origination where an RFP does not exist, selling and solution design for complex business process improvement
- Strong track record of completing commercial agreements and impactful messages to senior stakeholders
- Strong commercial acumen linked to achieving client outcomes
- Demonstrates strong versatility and can thrive in innovative situations
- Viewed as an expert in your chosen field

Qualifications:
- Bachelors degree in Business Administration, Management, or a related field

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